ليبير بيلباو ليدسما

No reception in hotel, very bad customer service. I have booked standard studio room, but received basic room with no normal bed , just mattress on the floor. Hotel not resolved the problem… not answering in my massages. I not recommend this hotel…

The room was ok ish but was not given the correct room did not book foldable bed which was very uncomfortable. We are not students we are pensioners. Flashing lights on ceiling in both parts of the room kept us awake so unnecessary did not even know what they were for. Check in was terrible no communication about online check as did not receive any e-mails prior to arriving so was stranded outside front entrance until a cleaner let us into the lobby waited ages for someone to come and help as no one around spoke english and we had no instructions. Check out was just as bad as promise of being able to leave luggage was a joke. I contacted day before to ask someone to meet us 2 family's were waiting and nobody bothered to come even though they lie and say they did. They just could not be bothered after all they already had your money. Apart from all that had a lovely holiday in Bilbao but will never return to any of these apartments. Stay Clear.

The place looks amazing on pictures , looks new and stylish but not comfortable as every hotel should be , there was this hidden bed under a step , could be actually a kids room . Not an ideal design for a hotel room with the concept of a RESTING place