كلايتون هوتل بيرمنجهام

沒空調，熱的時候給了電風扇

The staff was great, The room size is ok but the bathroom is not good because when you showered the water will splash out and almost flow out from the bathroom. Air conditioning is not working during my staying and it’s summer!🥵

We travelled with 2 kids and booked a family suite. The room was spacious with a living room. Things seemed to be good. However, the staff were very impolite. As from the booking, there would have toiletries provided. However, we found there was no toothbrush/ toothpaste. Also, there were no slippers. We made request to the staff before dinner and she replied in cold tone and rude manner that we needed to pay for the toothbrushes. For the slippers, we were told it would be delivered to our room. However, nothing was received after our dinner. We went to follow up the matter and the staff rudely passed 2 slippers to us while we were in a group of 4!!! She then gave us another two after we said it once again we are a family of 4!!!! We were told the drinks at minibar were free for consumption. However, the drinks were opened and put back in the fridge. Apparently staff did not do clean up thoroughly. And the kettle was rusty and we dare not to use it. Further, there are road construction around the hotel and there is no place to stop the car for drop off. In brief, the room is spacious and nice but the service and the room cleaning/ make up are terrible. In view of the service, we would not be back again!!!