Premier Inn Birmingham City (Waterloo St)

The location was excellent, and checking in was smooth. The room, however, was quite small, with a window facing a wall, but that was understandable. That said, there were a few issues that were rather unpleasant: 1. Constant sharp noise from the neighbouring shower Throughout both nights, there was a persistent, sharp noise coming from the shower in the next room. It was very random, turning on and off, and lasted for several minutes at a time. The sound sounded like screaming from the shower room or potentially the boiler, and it woke both of us up multiple times leading to some very bad sleeps. 2. No cleaning service Firstly, upon arrival, there was only one small towel for the two of us and black ink stain on the sheets. Second day for cleaning, we understood that we needed to speak to reception to have the room cleaned, so we did this the following morning. We specifically asked for new towels, left the appropriate label on the door, and even spoke directly with the receptionist, who took note of our request and assured us it would be handled. However, when we returned for shower 10pm that evening, no towels had been changed. We had to put our clothes back on and go downstairs to request fresh towels in person. 3. Check-out time confusion According to trip.com, check-out was at 14:00. However, our room key expired at 12:30, and the receptionist informed us that check-out was at 12:00. When we showed our booking confirmation from trip.com, we were told that the information on third-party platforms doesn’t align with the hotel’s policy. 4. Price discrepancy When we booked via trip.com, we later realised it was £10 more expensive than booking directly through the Premier Inn website. While we didn’t bother to cancel the booking at the time, it’s worth mentioning for future guests—always compare prices on different platforms.

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

My room was clean and spacious, but it could do with an armchair to complete the living room vibe. It included a plasticy, low grade TV which had to be coaxed into action, but I wasn't too bothered about that. The complimentary snacks would have been nice, had they existed. I'm British! Where were my custard creams? Someone is on an efficiency drive. One involving a small, hinged perspex box containing a meagre selection of beverages. Breakfast was not improved by the caffeinated soundtrack,. including 'Pump Up The Jam' and 'Come On Eileen'. Give me real jam, too-loo-rye-ay. My scrambled eggs contained enough salt to slay an adult bison, so I didn't eat them, though some of it was okay, apart from the vaguely cremated black pudding, which tasted like Satan's toenails. The staff were lovely, but then, that's what Brum does well. It just isn't a good cook. I'll be back, because it's conveniently located and good enough, but it could be better.

Tommy came to help me with an issue with my rooms air con being quite loud, he quickly made sure I was upgraded to a much nicer room with working air con and was very attentive to my needs despite it being quite early in the morning. Service is fantastic and I did genuinely feel attended to

The hotel doesn’t look great from the outside but don’t let that put you off! The staff were friendly and helpful and check in was straightforward. My room was quite small but fine for what I needed. The bed was comfortable and everything was clean. The only minor complaint was the water pressure in the shower which was pretty non existent … but I managed, it wasn’t a big problem. I was a bit worried it would be very noisy as the hotel is in the city centre, but it was fine. Excellent location for restaurants, bars etc and also close to the station. I would definitely stay here again.

Was absolutely amazing Tina was an amazing part of the team and was a great help around the hotel, the team have been great they were more than helpful with directions. Room was nice so zed and the shower was powerful. Even though it was pride weekend the hotel was quiet