Premier Inn Birmingham City (Waterloo St)

The location was excellent, and checking in was smooth. The room, however, was quite small, with a window facing a wall, but that was understandable. That said, there were a few issues that were rather unpleasant: 1. Constant sharp noise from the neighbouring shower Throughout both nights, there was a persistent, sharp noise coming from the shower in the next room. It was very random, turning on and off, and lasted for several minutes at a time. The sound sounded like screaming from the shower room or potentially the boiler, and it woke both of us up multiple times leading to some very bad sleeps. 2. No cleaning service Firstly, upon arrival, there was only one small towel for the two of us and black ink stain on the sheets. Second day for cleaning, we understood that we needed to speak to reception to have the room cleaned, so we did this the following morning. We specifically asked for new towels, left the appropriate label on the door, and even spoke directly with the receptionist, who took note of our request and assured us it would be handled. However, when we returned for shower 10pm that evening, no towels had been changed. We had to put our clothes back on and go downstairs to request fresh towels in person. 3. Check-out time confusion According to trip.com, check-out was at 14:00. However, our room key expired at 12:30, and the receptionist informed us that check-out was at 12:00. When we showed our booking confirmation from trip.com, we were told that the information on third-party platforms doesn’t align with the hotel’s policy. 4. Price discrepancy When we booked via trip.com, we later realised it was £10 more expensive than booking directly through the Premier Inn website. While we didn’t bother to cancel the booking at the time, it’s worth mentioning for future guests—always compare prices on different platforms.

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

Was absolutely amazing Tina was an amazing part of the team and was a great help around the hotel, the team have been great they were more than helpful with directions. Room was nice so zed and the shower was powerful. Even though it was pride weekend the hotel was quiet

Nemo & Pauline on front of house were very attentive & helpful today 22/05 The both of them couldn’t do enough for myself, my partner & friend. They arranged for extra linen, iron & ironing board to be sent to our rooms within minutes & even took the time to explain a few things to us. They are a credit to premier inn!

Premier Plus rooms really worth the extra as they are so well equipped and very spacious. Love the little extras too, water in the mini bar, Green & Blacks chocolate. Towels lovely and fluffy and bed really comfy. Reception staff so helpful.

I’ve stayed here twice now and at a very reasonable rate. Both times I was given a room on the 1st floor. This floor is too noisy if staying on a weekend night so the next time I stay, I will probably ask for a higher floor if possible. The hotel is surrounded by bars and restaurants open till very late and having deliveries in the mornings and what sounded like a road sweeper going by several times and church bells ringing, so if you want an early night and a lay in then I would recommend ear plugs. Despite this I’d stay here again. As always with Premier Inn, it had a good standard of cleanliness and comfortable bed. Worth staying if you can get a good rate for the room as it’s in a great central location.