Bournemouth East Cliff Hotel, Sure Hotel Collection by BW

Very old not maintaind Hotel the bed in the second room sofa bed and folding bed I got back pain from this and I could sleep anyway Now air condition and even what the big surprise there is no fridge

My booking was transferred from east cliff Bournemouth hotel to the same company next hotel Bournemouth Carlton. My initial booking picture showed I'll have a family room with a balcony and eventually I've got a car park view room like a doorman room. The room has only shade lights, no telephone service working to contact the reception. There's no fridge and I had to keep a bottle of milk at the kitchen. It's not worthy booking for £ 80, you can get sea view flat on Airbnb by the same price.

We went to Bournmouth for a night away to celebrate my fiancés 50th birthday, when we arrived the building looked tired and in need of a paint job, parking is plentiful, nice small reception area and staff helpful, the rooms are a good size, my parents room had doors that opened onto a Juliette balcony but there is a lot of wear and tear in the room, furniture very dated, our room was slightly better, bed very comfy, shower very slow, nice big tv and good selection of hot drinks in room, I have stayed in worst places, The sad thing is the pool as it clearly hasn’t been used for sometime and looks a mess, the whole area could do with a revamp, lovely views of the sea, but the breakfast is one of the best we have had, really hot and tasty and plenty of it, lovely pastries, all staff very polite and helpful, I would Return but the place needs a refurb.

Misleading photographs no pool, tired & rundown, dirty room only café style breakfast no dinner at this hotel. Best Western it certainly is not only western what an embarrassment to the company.

On the one hand the East Cliff hotel is fine. However, this very much depends on what you're expecting. If you're expecting the same standard as the Carlton hotel next door, you'll be sadly disappointed. It's not quite as shown in the pictures. Although it does have some nice points, its best not to get too excited before you arrive. Lower your expectations a little though and all may be well. Pros The hotel's location, overlooking the sea front near to the pier is fantastic. The hotel's staff, in the main (see below) are very nice & extremely helpful, especially the man who checked us in and the people at breakfast. Breakfast itself is very good with a wide variety of choice, hot & cold. The price is good considering we booked for early August. But see below re. parking. The bed was extremely comfortable and in the main, the room was clean & tidy. See below. Cons The hotel was clearly grand a long time ago. Today, it appears to be an annex to the Carlton next door, with which it seems to share a lot of both facilities and staff. In more recent years, it has aged and the bedroom we stayed in, and the breakfast room were very dated. This included peeling paint, stained and dirty carpets, marked chairs in the bedroom, tired grout in the bathroom etc. The outside of the building, to look at, was horrendous and not inviting at all. Basically it needed a good re-model/decorate. Strangely for a hotel, the car park is in fact a public car park, charged at £20/day! This wasn't clear until after we booked. What's worse, the car park itself is not secure, there don't appear to be many cameras and car alarms seem to go off most nights. The hotel itself has few facilities - it does have a pool but its closed and probably has been for a number of years judging by the colour. You can use the Carlton's facilities next door but for some that may not be so convenient. The TV (freeview) didn't work at all on day 1 and only partially on day 2. We reported this and after a further day, the maintenance man left a message in the room indicating that BBC1 was working but with no sound (!) and the other main 4 channels were OK. According to him, there were only 5 channels, but in fact, as one would expect, there were many other freeview (digital) channels, all of which worked intermittently. There is not an option to retune the TV, which almost certainly would have solved it. Interestingly, BBC1 on the TV in the lobby worked perfectly and appeared to have a good signal, unlike ours! You are given the option of a free drink if you forgo room service. There's also a sign to hang on the door if you wish the room to be cleaned. We didn't opt for the free drink and on one occasion we hung the sign on the door. When we returned later that day, the sign had in fact been removed, the cups had been cleaned but nothing else had been done! Towels remained wet in the bath, the bathroom was as we left it, the floor hadn't been cleaned and the bed linen not changed. We s

The hotel has a very nice sea view regardless of the location of your room, you can access a beautiful sea view from the balcony. The hotel is on the beach front and getting to Poole was not difficult.