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All satisfied with the hotel but not Trip.com where we booked in this hotel, we have to pay for the breakfast when booking with Trip.com, but indeed the hotel offers complementary breakfast, we are eating the same things paid or not paid. I think this is the problem rested with Trip.com taking advantage of tourists not familiar with local practice charging us expensive ”supposed to be free” breakfast.

The good thing is free parking, and there’s a restaurant right next to the hotel that you don’t need to walk outdoor. Lobby is spacious is neat. But they have limited electric kettle so I could not be able to get one and need to go down to the lobby and ask for hot water everytime I need it, some of the staff were helpful to provide but some are showing unpleasant expressions.

the shuttle is convenient for overnight travelers surprisingly only one bottle water inside the room for two of us. the front desk staffs were very helpful.

Booked this hotel for my long layover solely for its location. It’s a few walk away from Bridgeport metro station (although the walk may not be as glamorous since the way to get there has the potential to be confusing; anyway I figured it out easily). That meant I’m close to the airport as well as the metro if I wanted to go downtown. The room was clean, and the bathroom was spotless. The check in and check out process was a breeze. The y have decent breakfast that starts at 6 (you can even take your coffee to go if needed). The staff were wonderful and helpful. As soon as I checked in and told the front desk I’m headed back to the airport the next morning, he told me that the hotel offers a shuttle that can send you to the airport!! That meant I didn’t have to walk back to the metro. (With that in mind, I bet they also have a pickup shuttle service—so contact the hotel so you can skip the metro altogether.) Such convenience.

Location is good. It is relatively close to the sky train and restaurants. However, the walls are thin and we can hear our neighbors walking and faucet running. The building is old with some renovations done. Could improve on the shower pressure and the air condition fan was noisy. The description on our room was “courtyard view” but I got the view of the roof with some air units and rain water. Staff at the front desk was courteous. I think parking should have been included.

I have stayed here since 2012 with my flights into YVR and crossing the US border next day, both north and south. The shuttle is a godsend after a long flight, complimentary phone to hotel from airport, short drive to hotel, done deal. The reverse just as convenient. Having breakfast available from 5:30am wonderful as well. May be an alternative to sugary cereal but there’s bagels and waffles, yoghurt toast and jam. Coffee and tea. The rooms are clean. The hotel ready for an update biggest complaint - DITCH THE COFFEE BAG COFFEE MAKERSin the rooms. What drizzles out of them is disgusting. Great excitement this trip. Hotel fire alarm went off. Richmond’s finest turned up and it was declared a false alarm. Got to chat with other guest. Exciting start to the day. I’m still a fan.

Very spacious hotel room which is clean and tidy. Hotels with good facilities but I don’t have time to enjoy. Everything was good except the breakfast. Just skip it if you wish to sleep more.