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Fantastic. Hemei may not be part of any international chain but the service level of the staff was on the same level as any Intercontinental, Marriott or Shangri-la that I have stayed in. From Linda at the front desk who upgraded us without us saying a single word to housekeeper Niu Ailing who wrote us a nice note to say how happy she was to serve us, it is the sincerity from staff like these who make this hotel worthy of its 5 diamonds rating.

The receptionist was polite and check in was smooth. The road, on which the property is located, did not look good. However, the hotel is near a main road and many stopping centers are near by. There is a pool club and bar near. There was just one tea bag provided for two people. However, on asking for extra tea bags they provided. Extra pillow provided. And the staff polite. Overall exp was good.