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The location is superb, near to the places of interests. Next to METRO. Ample free open-air parking minutes walk away, but may take a bit of figuring out. Rooms/Beds were good size, clean, odorless & comfortable. We had room heating kick-in but could quite figure out how to control it, fortunately the front desk resolved it eventually.

1. When I called to make a request, they told me to call at 8pm. In a hotel, service should be round the clock. 2. When i requested for lotion, they said they dont give lotion. We booked to 6 different hotels in Spain. Only this hotel has no lotion. 3. There is no complementary water. If you need water, you have to go get it from the cafeteria. 4. The air conditioning system is not working. The only hotel we booked at with no air conditioning for 3 days. So we had to open the windows, hoping that no bird would fly in while we were sleeping.