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Front Desk Staff was Excellent - I raised a concern when a member of Miller & Carter Restaurant said the main restaurant was closing this was at 2045 and she tried and confined us to a table not of our choice we advised if that was the only table she could offer then we would not dine there - there was 3 of us. I informed the young lady at the front desk and she was understood and said she will speak as the restaurant was not closed.  I like the Grand Marriott it’s one of my Favourite Hotel the point above is not a negative review it’s to reiterate the Hotel Staff look after there Guests and are good listeners.

The room was appropriately clean and tidy clean sheets and bathroom was good, service from the desk was freindly and prompt even with a trainee. location is very convenient due to the closeness of Temple meads and by extention the airport. Wasnt the most quiet room you could hear when other rooms were moving about particularly showers in the morning but for the price little to fault another succeful Ibis stay.

Everything was fine except the ac heating was not working even it is adjusted to 30 degrees it was cold as winter so had to put on my coat. The room was clean but there were hairs on the towel and inside the sink. Apart from these the reception staff was so friendly and helpful. Thank you!

Overall, everything was very good. The staff were friendly and polite, the bed was comfortable, the air conditioning was sufficient, and the location was great. The only downsides were the lack of a refrigerator and the bathroom exhaust fan, which couldn’t be turned off and was a bit noisy.

مرافق الفندق قديمة جدًا. لا يتم استخدام أي مصطلحات تشريفية عند التحدث في مكتب الاستقبال. توجد أغطية لزجاجات البيرة وكرات ورقية يسقطها الآخرون تحت السرير. خدمة الإفطار جيدة، ولكن هناك عدد قليل جدًا من الخيارات والطعم متوسط .

We had the loveliest time here the staff were so lovely and friendly. It was about a 30 minute walk into town and if you are travelling into town at rush hour walking is the best way as the traffic was pretty bad. The room we stayed in was beautiful and clean and tidy and we were blown away by the service from the staff it really was lovely infact I was shocked to find they were part of a group and not independent as it felt the kind of service you would get from an independent. The bar and restaurants were lovely and the building was so beautiful inside and out we had a really lovely stay toiletries were provided and they smelt beautiful. thanks so much we had a lovely time.