مراجعاتMercure Bukhara Old Town

رد من مكان الإقامة: Dear Frank,Thank you very much for taking the time to share such a detailed review of your stay with us.We are glad to hear that you appreciated the room amenities, cleanliness, and the overall design of the hotel inspired by the charm of Old Bukhara. At the same time, we sincerely appreciate your constructive comments regarding the in-room amenities, drainage, and the shower design. Your feedback helps us improve and refine our services.Regarding our location, while we are situated just outside the very center of the Old Town, we are pleased that you found transportation convenient and affordable. We also understand your perspective on the style of service and will continue working with the team to ensure a more personalized and warm guest experience for all our visitors.Thank you once again for your thoughtful remarks — we hope to welcome you back in the future and provide an even better experience.Warm regards,Mikhail ChesnokovRooms Division Manager

رد من مكان الإقامة: Dear Guest,Thank you for your kind words! It means a great deal to us to know you found your room clean and comfortable — but especially that you felt well cared for by our team.We take great pride in the professionalism and warmth of our staff, so your praise is particularly rewarding to hear.We would be truly happy to welcome you back whenever your journey brings you to Bukhara again.Warm regards,Mikhail ChesnokovRooms Division Manager

رد من مكان الإقامة: Dear Mudder,Thank you for your thoughtful feedback and high rating. We’re delighted to hear that you found our hotel unique and of high quality for the region.Regarding the star rating — we understand how different internal and regional standards can shape expectations. While we proudly hold a 4-star classification, we always strive to offer a 5-star experience through our service, atmosphere, and attention to detail.We hope to welcome you again soon!Warm regards,Mikhail ChesnokovRooms Division Manager

رد من مكان الإقامة: Dear Guest,Thank you for sharing your thoughts with us. We are sincerely sorry to hear about your lost phone and the frustration this caused.Please allow us to clarify that our team members are long-time, trusted professionals—many of whom have been with us since the hotel’s opening. Every staff member goes through a thorough security check at the end of each shift, and we have strict procedures in place to ensure guests’ belongings are treated with the utmost care.We understand how upsetting it can be to misplace something important while traveling, and we genuinely regret that we couldn’t help locate your phone despite checking all possible areas.We hope that, despite this incident, you were still able to enjoy some moments of your time in Bukhara. It would be our sincere pleasure to welcome you again in the future and offer the warm hospitality we’re known for.Warmest regards,Mikhail ChesnokovRooms Division Manager

رد من مكان الإقامة: Dear Guest,Thank you for your kind words and recommendation. We’re thrilled to hear that you enjoyed your stay, especially the food at Saffron restaurant and our location in the heart of the old town.We look forward to welcoming you again soon!Warm regards,Mikhail ChesnokovRoom Division Manager

رد من مكان الإقامة: Dear Alice Delphine Maud,Thank you for sharing your kind and detailed review. We’re delighted that you enjoyed the elegant style architecture, our modern rooms, and the relaxing spa experience — especially the sauna, steam room, and swimming pool. It’s great to hear that you appreciated our skilled massage therapist and the little welcoming touches like complimentary raisin and nuts.We also value your honest comment regarding the hammam and the walk to the city center. Your feedback helps future guests and also gives us insight for further improvements.We’ll be happy to welcome you back again!Warm regards,Mikhail ChesnokovRoom Division Manager

رد من مكان الإقامة: Уважаемый Илья,Благодарю Вас за такой тёплый отзыв! Нам приятно, что Вы оценили атмосферу отеля, наш спа-комплекс, бассейн, а также завтраки и ресторан. Мы действительно стараемся создать место, где можно отдохнуть душой и телом.А что ещё нужно для хорошего отдыха? Возможно, только ещё один день, чтобы насладиться всем этим чуть дольше! Будем рады вновь видеть Вас в гостях!С уважением,Михаил ЧесноковRooms Division Manager

رد من مكان الإقامة: Dear Guest,Thank you for your review and for sharing your impressions of our hotel. We’re glad you appreciated its design, convenient location, and breakfast quality.We will take your feedback about hot dishes into consideration and work on expanding the selection. Regarding amenities, I’d like to note that an iron and ironing board are available upon request.We look forward to welcoming you back and making your stay even more comfortable!Best regards,Mikhail ChesnokovRooms Division Manager

رد من مكان الإقامة: Уважаемый Игорь,Большое спасибо за Ваш подробный и тёплый отзыв!Мы ценим Ваше мнение о завтраках и обязательно примем его во внимание. Также передадим Вашу похвалу нашим сотрудницам на ресепшен — им будет очень приятно!Будем рады снова видеть Вас в нашем отеле!С наилучшими пожеланиями,Михаил ЧесноковRooms Division Manager

رد من مكان الإقامة: Dear Alexey,Thank you for your review and for your kind words about our hotel’s oriental style and the selection and taste of our breakfast offerings. We’re delighted that you enjoyed your stay.I’m sorry to hear that the fridge was not working properly. We have already informed our engineering team to address this issue. Your feedback helps us improve, and we truly appreciate it.We look forward to welcoming you back soon!Best regards,Mikhail ChesnokovRooms Division Manager

رد من مكان الإقامة: We appreciate your feedback! We're happy to hear you enjoyed our location near the Old Town. We’d love to welcome you back to our hotel!Best regards,Chesnokov MikhailRoom Division Manager