مراجعاتGolden Parnassus Resort & Spa - All Inclusive (Adults Only)

Profoundly Disappointing and Unsafe - Avoid at All Costs My partner and I recently returned from what was supposed to be a 4-star all-inclusive holiday at the Golden Parnassus, booked through Love Holidays, and our experience was nothing short of a nightmare. This hotel is a gross misrepresentation, and I feel compelled to share our story to prevent others from enduring the same misery. From the moment we arrived, the hotel felt dingy and poorly maintained. The main foyer was stiflingly hot with ripped seating, and only one of the two elevators was working, causing frustratingly long waits. Our room offered no escape; the air conditioning smelled musty, barely cooled the room below 25.5°C, and intermittently cut out, severely disrupting our sleep. The shower head was visibly rusted, adding to the general feeling of neglect. The most distressing and dangerous aspect of our stay was the hotel's complete failure to cater to my Coeliac disease. Despite assurances at check-in, the staff showed a total lack of understanding of "gluten-free." On our first night, after extensive questioning, I was offered only plain rice. There was a complete absence of allergen signage, which caused immense anxiety. My fears were tragically realized when I witnessed cross-contamination on a grill and, after unknowingly consuming contaminated food, suffered a night of severe sickness, cramps, and diarrhoea. An apology was given, but no meaningful action followed, leaving me constantly afraid of becoming ill again. The dining experience was a complete disaster. Restaurants like "Pier 12" were permanently closed, and "Sumo" was open only once. The food timetables were inaccurate, and when we did find an open restaurant, items were frequently missing from the menu. My sole "gluten-free" option was often bland, unseasoned chicken or vegetables, which were also frequently unavailable. Buffet dinners were sparse, rarely topped up, making it feel like we were eating leftovers. We often went to bed hungry despite paying for an all-inclusive holiday. Cleanliness and maintenance were appalling throughout the entire property. We saw tablecloths with the same stains for days. Parts of the hotel were cordoned off due to serious issues like dripping roofs, trip hazards, and even a fallen ceiling. The poolside bar was closed for three days after a roof collapse. We encountered dirty cutlery, chipped plates, exposed wires, power cuts, brown water, broken furniture, non-functional gym equipment, and flat, watered-down drinks from a constantly broken machine. Ants even bit us during meals. The situation became so unbearable that my partner paid for a two-day trip to Playa del Carmen just so we could escape the hotel. Upon our return, we were treated appallingly. Our bracelets were cut off, we were escorted by security, and the receptionist was rude and disbelieving about our room number, refusing to apologize after our booking was confirmed. The Golden Parnassus is, in my opinion, a 2-3 s