Hôtel Mercure Carcassonne la Cité Reviews

It was a pleasant stay, the hotel was nice , the bed clean , cozy and the corridors smells very good !!! ❤

Room was pretty small. We particularly booked Mercure for comfort however this didn't happen. The room was warm and the air condition did not work which gave us a terrible night sleep.

We enjoyed our weekend in the hotel. Well situated just outside the old town with views of the towers from our room. We loved the pool area. We only ate breakfast in the hotel, but it was plentiful, fresh and set us up for the sightseeing to follow. We were disappointed the shower gel bottle was finished which suggested it had not been checked before we arrived, but this was quickly resolved. Staff were pleasant and patient as I tried out my rusty french!

Very beautiful location , excellent services, great staff

For those who want to spend their time exploring the walled city, this hotel is a 5-10 minute walk away. Parking is provided in two outdoor lots, but spaces are not monitored for those occupying more than one space and getting a space seems to be a matter of luck. Don’t count on the included parking being available or convenient. There is, however, sufficient room for large delivery trucks to arrive at 0200 to deal with laundry. That happens right outside hotel rooms so be prepared for an interrupted sleep. The rooms are spacious, clean and well equipped. The maintenance and housekeeping staff are friendly, helpful and responsive. The breakfast is a disappointment with few choices, uncomfortable seating, and staff that seems unhappy to be there. Do not eat dinner at the hotel. It is overpriced, with mediocre food and the same uncomfortable chairs and unhappy staff. Front desk staff is inconsistent, with some friendly and helpful and others bordering on rude and hostile. There are better choices, I think.

The hotel is in a good location, has a parking lot 🅿️, and is very close to the castle, only a 5-minute walk away. The room facilities are relatively new, and the bed and bedding are very comfortable. The room is small and there is no place to put boxes. The breakfast is good, with a wide variety of bread, desserts, jams, fruits, meats, and juice drinks. The downside is that there are no vegetables. The hotel has a nice small environment, with gardens and swimming pools. Disadvantages: There is sewage flowing across the entrance of the hotel, and it smells like sour swill. It is disgusting to step in dirty water when walking back to the hotel.

Great location Calm

酒店地理位置優越，就在中世紀古堡附近，走路過去5分鐘。酒店房間乾淨整潔舒適，酒店員工服務熱情，推薦的餐廳也不錯。