Cardiff North

Het hotel is heel netjes, helaas was de airco op de kamer defect, ramen kunnen niet open. De zon staat de hele dag op die kamer en had men de gordijnen ook open gelaten. De temperatuur in de kamer was dus niet te harden en helpt niet voor een goede nachtrust. Helaas was er ook geen andere kamer mogelijk, hoewel het hotel zo te zie niet vol zat. Om deze reden ben ik onte vreden over de service en facititeiten.

Friendly service, comfortable room. My room was spotlessly clean, quiet, good aircon. Conveniently located off the motorway. Cooked breakfast food was of a good quality. Was able to work in my room for the morning (check out is 12pm), then plenty of room to work in the lobby area. Just what I needed.

Comfy bed, room clean, location good, food tasty, staff very friendly, Dan our waiter was excellent very amenable and from Newcastle just like us

Great hotel with clean, comfortable rooms. Don't ever use the restaurant though! The food is really cheap and awful. Tastes like it has been defrosted and microwaved and is inedible. Very exepnsive for what it is. The food in this restaurant is dreadful and really lets this hotel down! Definitely won't eat here again.

This hotel was really affordable considering we stayed Easter weekend. The location is a great base. The decor is fantastic, the room was spacious, clean and comfortable. The food and drink prices are brilliant. Free parking, little touches here and there that made the stay great were a little station near to the room entrance that had irons, ironing boards, tea, coffee and milk pods which saved you having to chase a staff member for. Vending machine with sweet treats and shops close by. The check is quite easy, but we were helped by Leanne, who was great. The downside is the breakfast service, although the food is of good quality and a great price, if you want a standard breakfast the queuing is not really what you want at the start of the day. If you love poached eggs, here's where we had an issue on both mornings luckily a wonderful member of the staff called Lucy saved the first morning by noticing I wasn't happy with the wait time and attitude of the chef. I have to give Lucy 5 stars she really cared about the customers. Unfortunately when I experienced the same issue the second morning the attitude of the chef and the poor customer service I received from the manager couldn't save the second day. This should have been a 5 star review but to start both my mornings on the trip this way really did disappoint

Very good customer service with all facilities specially room facilities parking area facilities restaurant facilities toilets facilities meeting room facilities all staff are very very polite and and friendly helpful totally I can say imagine