مراجعاتMumian Chengdu, The Unbound Collection by Hyatt

رد من مكان الإقامة: Thank you so much for your wonderful experience at the Mumian Hotel! We are delighted to hear that you enjoyed our breakfast—it’s one of our highlights, and we strive to make it a delightful start to your day. The atmosphere and the comfortable room are the results of our team’s hard work, and we will continue to maintain this level of quality. We are also grateful for your kind words about our staff; we will keep up our warm and helpful service for every guest. Being located above one of Chengdu’s best malls, we hope it made your stay even more convenient for shopping and leisure. We look forward to welcoming you back and creating more memorable moments for you

رد من مكان الإقامة: 尊敬的顧客，感謝您選擇下榻成都木棉花酒店！酒店由CCD打造，以私家川西宅院為靈感，於摩登現代中造恢弘宅院東方雅緻、亭台樓閣、空中庭院之景。坐落於成都萬象城商圈，集吃喝玩樂於一體，讓您的住宿更加豐富和便利。很開心您喜愛酒店並給予我們滿分好評，期待您的再次到來！

رد من مكان الإقامة: 尊敬的顧客，感謝您選擇下榻成都木棉花酒店！酒店由CCD打造，以私家川西宅院為靈感，於摩登現代中造恢弘宅院東方雅緻、亭台樓閣、空中庭院之景。坐落於成都萬象城商圈，集吃喝玩樂於一體，讓您的住宿更加豐富和便利。很開心您喜愛酒店並給予我們滿分好評，期待您的再次到來！

رد من مكان الإقامة: 感謝您選擇下榻成都木棉花酒店，並分享您的入住感受，很高興您喜歡我們的酒店！我們非常開心您的認可，您的文字讓我們備受感動，誠摯期待與您再相見！

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your review. We’re glad you appreciated our lobby decor, the large bathroom, and our convenient location.We sincerely apologize for the smoke smell in your non-smoking room and for the discomfort caused by the hard bed. This is not the standard we aim for, and your feedback has been shared with our team for immediate improvement.Regarding your comments on value, we aim to provide flexible options, which is why breakfast and laundry are offered as separate services. We understand your point and will take it into consideration as we review our offerings.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your wonderful experience at the MUMIAN Chengdu . We are thrilled to hear that you enjoyed our stylish decor, the variety of breakfast options, and the spaciousness of our rooms.Your kind words about our excellent service are particularly rewarding, as we strive to provide top-notch hospitality to each and every guest. We’re also glad you found our location convenient, being next to the Mixc Mall, which offers great shopping and dining experiences.It’s a pleasure to know that you highly recommend our hotel to others visiting Chengdu. We look forward to welcoming more guests like you and ensuring they have an equally enjoyable stay.Should you visit us again in the future, please know that we are here to make your stay as comfortable and memorable as possible. Thank you once again for your kind recommendation and we wish you all the best in your travels

رد من مكان الإقامة: Thank you for taking the time to share your detailed feedback with us following your recent stay. We are genuinely sorry to read that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.Please accept our sincerest apologies that you felt our service was robotic and lacked the warmth and hospitality we strive to provide. This is certainly not the standard we aim for, and we will be sharing your comments with our entire service team for immediate review and retraining. We want every guest to feel genuinely welcomed and cared for, and it is clear we fell short during your visit.Regarding your room request, we would like to offer some clarification. Our records indicate that you had a special request for your stay, which we were delighted to honor. In advance of your arrival, our team had proactively prepared and decorated your room and included a complimentary birthday cake as a celebration. We are sorry if this special arrangement was not communicated clearly upon your arrival, leading to a misunderstanding.We also understand you requested a room on a higher floor. While we always do our utmost to accommodate such preferences, we can confirm that, unfortunately, all our higher-floor rooms of the same category were indeed occupied on the night of your stay. This is why our team was unable to fulfill this specific request. We apologize for any frustration this caused and for the confusion regarding the online availability you observed. Sometimes, online platforms do not reflect real-time inventory or rooms that are held for specific guest allocations.Your comments about the breakfast and the table-clearing service are also very concerning to us. We will address this directly with our Food and Beverage department to ensure our service standards are met and that our breakfast offerings provide better value and a more pleasant experience for our guests. It is unacceptable that you had to clear your own table, and we apologize for this lapse in service.It is disheartening to hear that you have enjoyed better service at 3 and 4-star hotels, as we pride ourselves on delivering a 5-star experience. Your feedback is a crucial reminder for us to continuously improve and live up to that promise.We value your business and would be grateful for the chance to restore your faith in our hotel. If you would be willing to give us another opportunity in the future, please do not hesitate to contact me directly, and I would be personally involved in ensuring your next stay is a flawless and memorable one.

رد من مكان الإقامة: Dear Valued Guest, thank you for your wonderful feedback about your stay at Mumian Chengdu l. We are delighted to hear that you appreciated our hotel’s convenient location near the shopping center and good food options. It’s also gratifying to know that you found our staff to be very polite and professional, which contributed to a great experience for your last-minute travel.Your satisfaction is our top priority, and we are thrilled to hear that you would choose to stay with us again. We look forward to welcoming you back in the future and providing you with another exceptional stay.Thank you once again for your kind words and support. We wish you safe travels and hope to see you again soon!

رد من مكان الإقامة: Dear Valued Guest,Thank you for choosing the Chengdu Kapok Hotel and for taking the time to share your feedback. We are delighted to hear that you found our hotel to be fancy and modern, offering great value compared to Western standards. It’s also heartening to know that our staff’s friendliness and politeness left a positive impression on you.We sincerely apologize for the inconvenience you experienced with the technology in your room. We understand how important it is for all amenities to function seamlessly, and we regret that the control panel for air conditioning, blinds, and lights did not meet your expectations. We will promptly address this issue with our maintenance team to ensure it is rectified and to prevent similar occurrences in the future. Additionally, we will review the translations to ensure clarity and accuracy.We are glad you enjoyed the mall adjacent to our hotel and found it to be a nice addition to your stay.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back soon and provide you with an even more exceptional experience.

رد من مكان الإقامة: Thank you so much for your kind and detailed review! We’re thrilled to hear that you loved the hotel’s unique decoration and the spacious, beautifully designed rooms. It’s a pleasure to know that you had the chance to experience both the contemporary modern and traditional eastern styles.We sincerely apologize for the inconvenience caused by the cracked wash basins in your initial room. We’re glad we could accommodate your request for a room change and hope your stay improved afterward. Your satisfaction is our top priority, and we will continue to work hard to ensure every guest enjoys a flawless experience.We look forward to welcoming you back and providing you with an even better stay next time. Wishing you all the best!

رد من مكان الإقامة: Thank you for your detailed and positive review! We are delighted to hear that you appreciate the convenient location of our hotel, which is close to a shopping mall with a variety of amenities and within walking distance to a street food area that stays open late. We strive to provide a unique and beautiful hotel decoration that creates a spacious and welcoming atmosphere for our guests. We are also pleased that you enjoyed the room size and the classic design, especially on the upper floors. Your compliment on the shampoo and body wash, as well as the cleanliness of the room and toilet, will be passed on to our housekeeping team, who work tirelessly to ensure a comfortable and hygienic environment for our guests. The garden on the lobby floor is indeed a beautiful feature that we are proud of. We look forward to welcoming you back to our hotel in the future and continuing to provide you with an excellent experience. Thank you again for your kind words and have a wonderful trip!

رد من مكان الإقامة: Dear Guest, thank you for choosing to stay at the Mumian Chengdu, which designed by CCD, the hotel draws inspiration from private Sichuan-West styled courtyards, creating an imposing oriental elegance amidst modernity—featuring pavilions, terraces, and sky courtyards. Situated in the Chengdu MixC shopping district, it offers a blend of dining, entertainment, and leisure, making your stay more enriching and convenient. We are delighted that you enjoyed the hotel and took the time to leave a review. Your suggestions help us continuously improve. We look forward to welcoming you back again!

رد من مكان الإقامة: Dear Guest,Thank you very much for your enthusiastic praise towards Chengdu Kapok Hotel. We are delighted to hear that you enjoyed our exceptional service and highly appreciated the breakfast buffet, which is considered one of the best in China. Our team strives to provide an unforgettable dining experience for every guest, and your satisfaction is our greatest motivation.Additionally, we are thrilled that you mentioned our employee, Joy. Your compliments have been passed on to her, and we are extremely proud that her professionalism and warmth have been recognized by you. We believe it is the presence of outstanding employees like Joy that allows us to offer a more personalized and enjoyable stay for our guests.We look forward to serving you again in the near future and creating more beautiful memories for you. Should you have any other needs or suggestions, please do not hesitate to contact us. Thank you once again for your support and encouragement!Wishing you a wonderful life and looking forward to serving you again!

رد من مكان الإقامة: 尊敬的客人，非常感謝您選擇成都木棉花酒店，並分享您的入住體驗。我們很高興您在前台和大廳分別遇到了Tracy和Yina，並感受到了他們熱情周到的服務。您的滿意是我們最大的動力。關於Tracy和Yina的服務，我們將會轉達您的讚揚，並鼓勵他們繼續保持優質的服務態度。我們相信，每一位員工的熱情和專業都是提升客户體驗的關鍵。同時，我們也會考慮對他們的優秀表現進行獎勵和表揚。期待您下次的光臨，我們將繼續努力，為您提供更加舒適和滿意的住宿體驗。祝您生活愉快，期待與您再次相遇！