هوم 2 سويتس باي هيلتون كليرمونت

服務人員很差，種族歧視

挺不錯的酒店

It’s a nice hotel. Mostly clean, though there was a Qtip left on the floor of our bathroom upon arrival. Our bed wasn’t made well as the sheets (including the fitted) came completely untucked while we slept. I remade the bed and this didn’t happen on night 2 so it simply wasn’t made properly. Breakfast is good, love the yogurt. I appreciate the use of glassware so it’s not paper products being tossed into landfills. The pool is really nice. It’s just a shame that it’s always filled with laundry fibers and feathers from the laundry shoots that are directly above the pool. There’s a net so I cleaned it myself a few days, until a staff member saw me and seemed perturbed that I was cleaning the pool. I think a pool guy comes once a week, we saw him on our summer stay. Perhaps something to redirect the fibers away from the pool. The gym isn’t well air conditioned. We stayed here over the summer and they told us they’re waiting on a part. I guess it still hasn’t come in because the gym isn’t comfortable to work out in. If the AC can’t be fixed, install fans, install better window treatments to keep the hot Florida sun out.

Every single staff and management team member was friendly and attentive all the time. The room was very clean and it was obvious the team member worked hard on cleanliness and accomplished it - not easy to do in a suite with a kitchen. Thank you.

We were greeted upon entering the Lobby by Keri. Our check in was an ease and was given the option to choose staying on first floor or higher we chose the first floor. We came in with our bags which I rarely do before checking in but Keri shared it would be better for us to enter from the opposite side of the building to reduce the walking distance to our room which i greatly appreciated due to experiencing knee issues. The rooms were clean and spacious hotel right next to a Zaxbys and Applebee's and within 7-8 minutes from many other stores and resteraunts. The time was also provided for breakfast but we didn't check it out as we wanted Cracker Barrel which was near by. We would definitely return.

Maddy at the Clermont, FL Home 2 Suites is awesome. She’s friendly, professional and understands how to make you welcomed!