Grand Sapphire Hotel & Banqueting

Communication wasn’t great when I called them. Requested to check out an hour after checkout time as I checked in midnight!! Did not inform me breakfast finishes at 9.30am as that was the reason for selecting this hotel because they included breakfast in the deal.

Out of town and good for overnight stay if you are attending events nearby. Stayed for two nights, cleaning clothes and wipes were left on the table on the second day. There were no towels in the room, and I had to call the reception to get it when I got back late the following day.

Door handle from inside the room came off as a result if you get in you cannot open the door from inside to get out unless someone from the outside opens with another key card. Luckily it was not just my 12 year old not locked it. I told the hotel reception but no maintenance was on site and asked to switch me another room but receptionist spoke to duty manager and he said it’s not possible. I left the door Ona latch open as I was worried about my safety in case of fire I will be trapped inside the room . I did say to reception its breech of health safety . In the morning when I checked out and gave this broken handle no apologies but was made to feel my fault and they would investigate how it happened and get back but no one called back or gave a partial refund. Worst nightmare to happen at night