Westciti Croydon Serviced Apartments

The flat smelled terrible, it was incredibly noisy. I was awakened by the door bell in the middle of the night many times. Then they moved me to another unit where the shower drain was blocked and I couldn’t adjust the temperature water. I don’t recommend it at all.

I booked this place with my parents to celebrate my moms birthday and upon our arrival we were impressed. A few days in, things took a turn for the worst. My dad placed his money in his bag for us to head to the store but he ended up forgetting the bag. Thirty minutes later we get back and he goes to his bag to find ALL of the money missing (£570 and $360). How could the money be missing when it was left in his room? We went to the front desk and received no help! We were told the only cameras they have are in the hallway and nobody went to the room. That’s IMPOSSIBLE!!! The money was placed in the bag prior to us leaving and gone upon our return. After doing our own searching we realized the “smoke detectors” light changed color when we turn off the room lights and they seem to have cameras placed in them. Although the place is nice, they have illegally placed cameras in the rooms and their staff enters your room while you’re gone. They are a bunch of crooked thieves and did not assist us with getting any resolve! If not them, they were in on it for sure. I am going to put them on blast until the money is given back! DO NOT BOOK THERE!!!

You could hear everything if you were in the apartment, people walking upstairs, the floor making a squeeky noise, people talking,...

Booked a 3 night stay as part of an surprise 18th birthday present for my daughter so she could attend her first festival and weekend away with her friend. She had a amazing time, she said the apartment I booked was ideal, it was in a great central location, the facilities were modern and clean, she felt safe and comfortable. The staff were very easy to get hold of and were very kind and accommodating. I messaged a few times during the booking process and always got a quick helpful response, I queried if the room I booked has outdoor space as it was a heatwave, i had booked a upstairs room but the day before arriving I received a call saying the room had been upgraded so my daughter could have outdoor space. Thank you for helping make her first weekend away a fantastic 18th remember, and I felt at ease leaving her somewhere she felt safe and secure.