مراجعاتذي بالاس - المدينة القديمة

رد من مكان الإقامة: Dear guest,Thank you for your feedback. We are delighted that you enjoyed our great location near the Burj Khalifa and hope to welcome you back soon for another memorable stay at Palace Downtown.RegardsStefan Masche

رد من مكان الإقامة: Dear Ms. Norah alMohsen,Thank you for sharing your feedback. While we are pleased to know that your check-in experience was smooth, we are truly sorry for the inconvenience caused by the initial room key issue and the air conditioning concern that remained unresolved during your stay. This is certainly not the level of comfort and efficiency we strive to deliver.Please rest assured that your comments have been shared with both our Engineering and Front Office teams for immediate follow-up to prevent similar issues in the future. We value your feedback and hope to have the opportunity to welcome you back for a much more seamless and comfortable stay.RegardsStefan Masche

رد من مكان الإقامة: Dear Mr. Dan Pablo,Thank you for your kind feedback. We are delighted that you enjoyed our excellent location, close to shops and restaurants, as well as the elegant traditional style of the hotel. We also appreciate your understanding regarding the minor flaws in the room and are pleased they did not affect the overall quality of your stay.We look forward to welcoming you back soon for another memorable experience at Palace Downtown.RegardsStefan Masche

رد من مكان الإقامة: Dear guest,Thank you for your kind feedback. We are delighted to know you had an excellent experience and that our reception team made such a positive impression.We look forward to welcoming you back soon to Palace Downtown.RegardsStefan Masche

رد من مكان الإقامة: Dear guest,Thank you for your kind words. We are delighted to know you enjoyed your time with us and found Palace Downtown to be a great place to be.We look forward to welcoming you back for another memorable stay.RegardsStefan Masche

رد من مكان الإقامة: Dear guest,Thank you for sharing your feedback. We are pleased to know that your overall experience was good, and we look forward to welcoming you back to Palace Downtown for another enjoyable stay.RegardsStefan Masche

رد من مكان الإقامة: Dear guest,Thank you for your kind feedback. We’re delighted to hear that you enjoyed our convenient location and the level of service provided by our team.We look forward to the pleasure of welcoming you back to Palace Downtown for another memorable experience.RegardsStefan Masche

رد من مكان الإقامة: Dear guest,Thank you for your kind feedback. We’re delighted to know you enjoyed your stay and that our prime location near Dubai Mall added to your convenience.We look forward to welcoming you back to Palace Downtown in the near future.RegardsStefan Masche

رد من مكان الإقامة: Dear guest,Thank you for taking the time to share your feedback following your recent stay at Palace Downtown.We’re pleased to know that you appreciated our friendly service and prime location. While we regret that the fountain show was unavailable due to ongoing enhancements, we’re glad our team was able to extend a room upgrade and early check-in to ensure your comfort and satisfaction.It was our pleasure to welcome you, and we hope to have the opportunity to delight you even more on your next visit—perhaps with a perfect view of the newly enhanced fountain experience.RegardsStefan Masche

رد من مكان الإقامة: Dear Jiaoyangxiaoyao,Thank you for sharing your thoughtful feedback following your stay at Palace Downtown.We’re pleased to know you appreciated the hotel’s distinctive Middle Eastern design and our prime location near some of Dubai’s most iconic landmarks. The charm of enjoying the view of Al Fahidi Tower from your balcony is indeed a unique experience, and we’re glad it added value to your stay.We also take note of your comments regarding cleanliness and the walking distance to Dubai Mall. While our property is connected to the mall via a scenic route, we understand it may take a few extra minutes, and we apologize for any inconvenience caused. Your feedback regarding hygiene has been shared with our housekeeping team for immediate review and improvement.We hope to have the pleasure of welcoming you back for an enhanced and more seamless experience in the future.RegardsStefan MascheManagement Office

رد من مكان الإقامة: Dear guest,Thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed the complimentary suite upgrade and found the room spacious, comfortable, and perfectly located with a beautiful fountain view. While we understand your disappointment in missing the fountain show, we truly appreciate your gracious understanding.Your warm recommendation means a great deal to us, and we look forward to welcoming you back on your next visit to Dubai — hopefully with the full charm of the fountain show awaiting you!RegardsStefan Masche

رد من مكان الإقامة: Dear guest,Thank you for taking the time to share your experience with us.While we are pleased to know that you appreciated our breakfast offerings and central location near Dubai Mall with views of the iconic Burj Khalifa, we sincerely regret to learn that certain aspects of your stay did not meet expectations.Please accept our apologies for the inconvenience caused by the condition of the room, including the limited number of functioning sockets, non-operational USB ports, and the missing dental kit. We also acknowledge your comments regarding the delay in room readiness and the condition of the mattress. Your feedback is extremely valuable as it helps us to improve our service and product offerings.We hope to have the chance to welcome you back for a more seamless and enjoyable experience.RegardsStefan Masche

رد من مكان الإقامة: Dear guest,Thank you for taking the time to share your detailed feedback. We’re delighted to know you found the hotel beautiful and our service commendable.We regret the initial inconvenience caused by the external construction noise, but we’re pleased our team was able to respond promptly by offering you alternative rooms and ultimately upgrading you to a suite. Your comfort is always our priority.We appreciate your comments regarding the breakfast selection. While we aim to cater to a diverse range of tastes, your feedback regarding Chinese cuisine is well noted and will be considered as we continue to refine our offerings.It’s wonderful to know you enjoyed our prime location, with easy access to Dubai Mall, the Burj Khalifa, and other city highlights. We hope to welcome you back soon for another memorable stay.RegardsStefan Masche

رد من مكان الإقامة: Dear guest,Thank you for your continued loyalty and for sharing your kind feedback.It’s truly a pleasure to welcome you back time and again, and we’re delighted to know that you continue to enjoy the spaciousness of our rooms and the convenience of our prime location. Your repeated visits mean a great deal to us and are the greatest compliment we could receive.We look forward to hosting you again soon for your next memorable stay at Palace Downtown.RegardsStefan Masche