لضمان مصداقية التقييمات المعروضة، نحن لا نحسب ببساطة المتوسط. بدلا من ذلك، نستخدم حسابات علمية تأخذ بعين الاعتبار مصداقية التقييمات وحداثة تجربة الضيف لتحديد التقييم النهائي.
التقييمات الموثوقة
الموقع9.4
المرافق9.0
الخدمة9.1
النظافة9.5
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Tian
غرفة قياسية
تم التسجيل الوصول يوليو 2025
عائلة
7 تقييم
10/10
متميز
تم النشر في 1 سبتمبر 2025
Super gorgeous building right in the heart of the town. The breakfast is nice and room is very comfortable.
ترجمة
رد من مكان الإقامة: Good Afternoon,Thank you so much for your lovely feedback. We’re delighted you enjoyed our beautiful building and central location, as well as the comfort of your room and our breakfast. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay soon.Kind RegardsKirsty WorneOperations Manager
مستخدم نزيل
غرفة قياسية
تم التسجيل الوصول يوليو 2025
عائلة
2 تقييم
7.5/10
تم النشر في 31 أغسطس 2025
地理位置近市中心交通便利,櫃台服務人員較欠缺服務熱程
ترجمة
رد من مكان الإقامة: Good Afternoon,Thank you for sharing your feedback. We’re pleased to hear you enjoyed our convenient location near the city center. We’re very sorry, however, that you felt our front desk team did not show the level of enthusiasm we strive to provide. Your comments have been shared with our team so we can ensure a more welcoming experience for all our guests. We hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations.Kind RegardsKirsty WorneOperations Manger
رد من مكان الإقامة: Good Morning,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found your stay comfortable and appreciated the cleanliness and interior of the hotel. We’re sorry, however, that your breakfast experience did not meet expectations and that queuing caused inconvenience. Please be assured that your comments have been passed on to our team, as we are always working to improve the guest experience. We hope to have the pleasure of welcoming you back again soon.Kind RegardsKirsty WorneOperation Manager
مستخدم مجهول
غرفة قياسية مع سرير مزدوج
تم التسجيل الوصول يوليو 2025
عائلة
1 تقييم
6.0/10
تم النشر في 19 أغسطس 2025
雙人床很小帶小孩出行注意避雷
ترجمة
رد من مكان الإقامة: Good Morning,hank you for sharing your feedback with us. We’re sorry to hear that you found the double bed smaller than expected. Your comments are very helpful, and we’ll ensure they are passed on to the team. For future stays, we’d be more than happy to recommend one of our larger room types, which may be better suited for families or those traveling with children. We hope to have the opportunity to welcome you back and provide a more comfortable experience.Kind RegardsKirsty WorneOperation Manager
رد من مكان الإقامة: Dear Valued Guest,Thank you for choosing to stay with us during your recent visit to Durham, and for taking the time to share your thoughtful review.We’re so pleased to hear that you enjoyed your stay and found the location, character, and comfort of the hotel to your liking. It's always wonderful to know when guests appreciate the charm of our historic building and the convenience of being within walking distance to the cathedral and castle.It means a great deal to us that you would consider staying again, and we hope to have the pleasure of welcoming you and your family back in the near future.
Haoyun Wang
غرفة قياسية
تم التسجيل الوصول يونيو 2025
مسافر منفرد
1 تقييم
10/10
متميز
تم النشر في 20 يوليو 2025
The size of the room is specious with sufficient space for storing luggage, and the floor is very clean and comfortable to walk on with bare feet, so feel free to leave your shoe by the door. As for the bed, it is very large and comfortable, providing you the high quality of sleeping without any problems. In the bathroom, it is not only very elegant and clean, but also provides unlimited hot water with satisfying water pressure from two types of shower heads. Moreover, there is a mini fridge placed in the lower closet near the wardrobe, feel free to drink the two bottles of spring water prepared by the host or store your own drinks or unfinished meals. In addition, there is a small safe above the fridge for depositing your valuables.
In terms of the amenities on the ground floor, there is a high-end restaurant serving traditional English breakfast (e.g. egg benedict) in the morning, and the taste is fine. However, I am not a big fan of their lunch or dinner when you can have better options in nearby restaurants. Furthermore, there is a small bar just outside the restaurant. The Gym, coffee room and reception are at the LG level, and you will receive a 10% discount in the coffee room after check-in.
The location is very close to the city center, train station and several main attractions such as the cathedral and castle.
Overall, I enjoy my two-day stay very much, the price of the hotel is very cost-effective in terms of the four-star standards, providing an unforgettable experience for both tourists and business travelers.
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you very much for your detailed and thoughtful review. We’re delighted to hear that you had such a comfortable and enjoyable stay with us.It’s great to know that you found the room spacious, clean, and well-equipped for a relaxing experience — from the comfortable bed and elegant bathroom to the thoughtful touches like the mini fridge, complimentary water, and in-room safe. We’re also pleased that you found the hotel’s location convenient for exploring Durham and appreciated the value we aim to offer.Your comments on the breakfast and amenities are very much appreciated, and we’re glad you enjoyed the traditional English breakfast and your time in the coffee room. We also take note of your feedback regarding lunch and dinner, and we’ll ensure that this feedback is given back to Black & White Hospitality who develop the menus.Thank you once again for choosing to stay with us. We hope to welcome you back for another memorable visit in the future — whether for business or leisure.Kind RegardsKirsty WorneOperations Manager
Ali
غرفة قياسية
تم التسجيل الوصول يونيو 2025
رحلة عمل
4 تقييم
8.5/10
جيد جداً
تم النشر في 17 يوليو 2025
Decent hotel. Breakfeast receptionist is very nice. Great location.
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for your 8.5 review we really appreciate the feedback especially about our team.Kind RegardsKirsty WorneOperations Manager
رد من مكان الإقامة: Good Morning,Thank you for sharing your kind feedback. We’re delighted to hear you enjoyed the comfort of your room, the modern bathroom facilities, and the views from your window. It’s also great to know our location worked well for your travels. We hope to welcome you back for another stay soon.Kind RegardsKirsty WorneOperations Manager
Assala
غرفة قياسية
تم التسجيل الوصول مارس 2025
رحلة عمل
4 تقييم
10/10
متميز
تم النشر في 22 يونيو 2025
Overal very good stay, clean, good location and freindly staff.
ترجمة
رد من مكان الإقامة: Good Morning,Thank you for your kind feedback! We’re delighted to hear you enjoyed your stay, found the hotel clean, appreciated our location, and experienced friendly service. We look forward to welcoming you back on your next visit to Durham!Kind RegardsKirsty WorneOperation Manager
رد من مكان الإقامة: Good Morning,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations regarding the room size and breakfast quality, and we sincerely apologise for the booking issue you encountered. Please be assured that we take all feedback seriously and will review these points to improve our guest experience. We hope to have the opportunity to welcome you back and provide a stay that reflects the high standards we strive for.Kind RegardsKirsty WorneOperation Manager
رد من مكان الإقامة: Good Morning,Thank you for your thoughtful and detailed feedback. We’re delighted you enjoyed the design of your room, blending Durham’s history with modern style, and that you found the bedding, cleanliness, and bathroom facilities so comfortable. It’s wonderful to know our service, style, and location made such a positive impression and that we’re your top choice when visiting Durham. We look forward to welcoming you back for another memorable stay.Kind RegardsKirsty WorneOperation Manager
مستخدم نزيل
1 King Premium Cathedral View
تم التسجيل الوصول مارس 2025
رحلة عمل
12 تقييم
10/10
متميز
تم النشر في 28 مايو 2025
設施:非常好
衞生:非常好
服務:非常好
環境:非常好
ترجمة
رد من مكان الإقامة: Good Morning,Thank you for your wonderful feedback and for rating all aspects of your stay as excellent. We truly appreciate your kind words and look forward to welcoming you back again soon.Kind RegardsKirsty WorneOperation Manager
مستخدم نزيل
غرفة قياسية ملائمة لذوي الاحتياجات الخاصة(سرير مزدوج)
تم التسجيل الوصول أبريل 2025
عائلة
6 تقييم
9.0/10
رائع
تم النشر في 6 مايو 2025
多次入住,英迪格還是很令人滿意的👍
ترجمة
مستخدم نزيل
غرفة قياسية ملائمة لذوي الاحتياجات الخاصة(سرير مزدوج)