مراجعاتFour Points by Sheraton Edinburgh

رد من مكان الإقامة: Dear Guest,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a positive stay and that our team was able to make your visit enjoyable.It's always gratifying to know that our efforts to provide excellent service and comfortable accommodations are appreciated by our guests. Your kind words motivate us to continue striving for excellence and ensuring that every guest has a memorable stay.We hope to welcome you back to our hotel soon and provide you with another exceptional experience. If there is anything specific you enjoyed or any way we can make your next stay even better, please don't hesitate to let us know.Thank you once again for your feedback and for choosing our hotel.

رد من مكان الإقامة: Dear Guest,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a positive stay and that our team was able to make your visit enjoyable.It's always gratifying to know that our efforts to provide excellent service and comfortable accommodations are appreciated by our guests. Your kind words motivate us to continue striving for excellence and ensuring that every guest has a memorable stay.We hope to welcome you back to our hotel soon and provide you with another exceptional experience. If there is anything specific you enjoyed or any way we can make your next stay even better, please don't hesitate to let us know.Thank you once again for your feedback and for choosing our hotel.

رد من مكان الإقامة: Dear Guest,Thank you for sharing your recent experience with us. We sincerely apologize for the distress and inconvenience you faced during your stay. Your feedback is extremely important to us, and we take such matters very seriously.Firstly, we are deeply sorry to hear about the behavior you encountered from our front desk staff. The conduct you described is entirely unacceptable and does not reflect the standards of service we strive to uphold. Please be assured that we are conducting a thorough investigation into this incident and will take appropriate action to ensure that such behavior is not repeated.Regarding the credit card policy, it is standard procedure for our hotel to request credit card information upon check-in for incidental charges. However, this should have been communicated to you clearly and respectfully. We understand your frustration with the situation, especially given that you had already paid for your room through Ctrip. We will review our communication protocols to prevent such misunderstandings in the future.Additionally, we apologize for the inconsistency you experienced compared to other guests. This discrepancy should not have occurred, and we will work on ensuring that our policies are applied uniformly to all guests.We are also concerned about the interaction you described between our staff member and the Ctrip representative. This behavior is not acceptable, and we will be addressing this with our team to improve our service and communication skills.Once again, we apologize for the negative experience you had and appreciate you bringing this to our attention. If you have any further details or would like to discuss this matter further, please do not hesitate to contact us directly. We hope to have the opportunity to restore your faith in our hotel and provide you with the positive experience you deserve.

رد من مكان الإقامة: Dear Hoon,Thank you for sharing your thoughts with us. We apologize for the inconvenience caused by the oversight in cleanliness. We're glad you found the room satisfactory and appreciated our location and staff's efforts. Your comments are valuable to us, and we hope to welcome you back for an improved experience in the future.Warm regards,Front Office

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered during your recent stay at Four Points. Your concerns are of the utmost importance to us, and we deeply regret that we fell short of meeting your expectations.Regarding the issues you highlighted:We deeply regret the inconvenience caused by the lack of basic toiletries in your bathroom. This is certainly not the level of service we strive to provide. We understand the frustration you must have felt, and we apologize for the inconvenience. Rest assured, we are reviewing our procedures to ensure that such oversights do not occur in the future.We understand that your experience has left you feeling dissatisfied, and we sincerely apologize for any inconvenience or frustration you may have experienced. Your feedback is invaluable to us as we continuously strive to improve our services and guest experiences.Once again, we apologize for the shortcomings during your stay. We truly hope to have the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve should you choose to stay with us again in the future.Warm regards,Reception

رد من مكان الإقامة: Thank you for choosing to stay with us at Four Points! We hope your time here was everything you hoped for and more. Your presence brightened our days, and we hope to welcome you back soon. Safe travels!

رد من مكان الإقامة: Thank you for taking time to leaving a feedback to us. We hope we will welcome you back again at Four Points by Sheraton. Kind regards, ReceptionKind regards, Reception