Leonardo Royal Resort Eilat

Excellent

Dirty and old Hotel , with cockroaches and a lot of mosquitoes , even in the restaurant area , plates no 100% clean, tasteless food and few and rude staff , especially at the reception an Argentinian woman ( I don't know her name ) who made us wait longer than expected and gave us a bad basement room , terrible experience we will never come back to this hotel , no 5 star at all

The hotel is well located, about a 5-10 minute walk to the beach area. Karam at the reception desk was super helpful with a billing issue that he helped resolve. He responded to all my messages promptly and his customer service was excellent. I took advantage of an online upgrade offer to go from a Junior Suite to a Deluxe Suite at a very low upgrade price. The Deluxe Suite was much larger than the Junior Suite but there were a couple of issues. The Suite could use some renovations as it was a bit worn down and felt tired. Plus, it faced the road that the hotel was located on, and we heard traffic all night long. The bathroom was OK, although the height of the ledge to get into the bathtub/shower was higher than usual, so it could be a bit inconvenient for shorter people. The breakfast was good, with plenty of food options. Although there was parking on site (I was able to park on site), if the hotel is full up, parking may be an issue as there were a limited number of spots available.