Premier Inn Exeter (M5 J29)

Good place with restaurants around.

Great location, comfortable bed, air conditioning fantastic as it was a heatwave outside. Plenty of clean towels. Meal deal good value for evening meal and breakfast, great selection including fresh fruit for breakfast but fried eggs were hard

This was a clean hotel in a good location - those boxes are ticked. But for the price paid it would have been nice to have: - Working AC (kept turning itself off) - A working TV - Cheaper parking - Working wifi (the free wifi is unusable, and the hotel blocks phone signal) - Better insulation - we kept getting woken with stamping and banging on the floor above in the middle of the night on the Saturday.

Polite staff, clean room and positive check in experience. However, restaurant stops serving food at 9pm even on a Friday night so no dinner and only 1 set of towels, bedside lamp bulb missing and bulb in light over shower not working and tea bags not replenished…that was after paying extra for a Premier Plus room

The room here was fine and we had a good night’s sleep. We were a bit concerned because as we arrived it was obvious that the hotel’s right on the flight path for Exeter Airport a few miles away, but this honestly didn’t disturb us at all once we were in our room. Service was a bit slow because a big wedding party hadn’t checked out until 12, so a lot of the rooms weren’t ready when we arrived mid afternoon. There was also a fire alarm during the early evening, and procedures for checking people out and then back in seemed no existent, and the staff on duty were new and unsure of the procedures, therefore there’s a training need there. However, this seemed a reasonable place to stay. We ate elsewhere.

We recently stayed at this Premier Inn and were unfortunately left very disappointed with the experience, particularly considering we had paid for a premium room. After arriving in the early hours (well past 3 a.m) following a long flight, we were hoping for a restful and hassle free stay. However, this was not the case. The next day, we requested for the beds to be changed, only to be told it was too late in the day (after 12pm) to have housekeeping attend to it. Given the circumstances of our very late check-in due to a flight, we found this response unhelpful and lacking in basic customer consideration. It’s unreasonable to expect guests who check in at 3am to make housekeeping requests by midday the same day. This policy, or at least the way it was handled, left us feeling undervalued. That said, we do want to commend Amelia, a staff member who was genuinely helpful and kind throughout our stay. Her professionalism stood out amid an otherwise frustrating experience. For a stay in a “premium” room, we expected more flexibility, better service, and certainly a more accommodating approach to guests with non standard check in times. Sadly, we left feeling that the extra cost was not justified.