مراجعاتHotel Indigo Florence, an IHG Hotel

رد من مكان الإقامة: Dear Guest,thank you so much for your wonderful review and for choosing Hotel Indigo Florence!We are absolutely delighted to hear that you found our location so convenient, being just a short 10-minute walk from the train station, and that you appreciated the ease of transportation.It brings us great joy to know that you found our staff to be very friendly and our service to be complete. Ensuring our guests feel safe and well-cared for is a top priority, so we are thrilled you felt that way. We are also pleased that you found our room facilities to be new and environmentally friendly.Your kind words and overall positive reception of your stay are truly appreciated by the entire team.We look forward to welcoming you back to Hotel Indigo Florence on your next visit to our beautiful city!Warm regards,The Guest Relations TeamHotel Indigo Florence

رد من مكان الإقامة: Dear Lay,Thank you for taking the time to share your feedback about your recent stay at Hotel Indigo Florence.We are delighted to hear that you liked your clean and spacious room, and that you found our short walking distance to the main train station convenient.We sincerely apologize for the inconvenience you experienced with the flushing system and for the noise from the road and tram for your balcony room. We understand that noise disturbances can impact the comfort of your stay. For future visits, please feel free to request a room facing away from the main road, and we will do our best to accommodate your preference based on availability.Your feedback is very important to us as it helps us to identify areas where we can improve the guest experience.We hope to have the opportunity to welcome you back and provide you with an even better stay. 1   Sincerely,The Guest Relations TeamHotel Indigo Florence

رد من مكان الإقامة: Dear Guest,Thank you for your kind and concise review!We are delighted to hear that you found your room to be nice and clean, and that you were pleased with our service.We appreciate your positive feedback.Warm regards,The Guest Relations TeamHotel Indigo Florence

رد من مكان الإقامة: Dear Guest,thank you for your positive feedback regarding our location. We appreciate you mentioning the tram noise. We are continuously looking for ways to improve our guest experience.The Guest Relations TeamHotel Indigo Florence

رد من مكان الإقامة: Dear Guest,Thanks for the concise and positive feedback! We're glad you found our location convenient and peaceful.The Guest Relations TeamHotel Indigo Florence

رد من مكان الإقامة: Dear Guest,thank you for taking the time to share your feedback following your recent stay at Hotel Indigo Florence. We appreciate you letting us know about your experience.We have noted your comments regarding our facilities. We understand they were somewhat different from your expectations, though we are glad you found them acceptable in the context of our city. We are also pleased that you found the hygiene to be good and our location convenient.It is particularly rewarding to hear your positive remarks about our service. We are delighted that you enjoyed the complimentary in-room beverages and appreciated the daily replenishment of juice in our Premium room. We aim to provide thoughtful touches to enhance our guests' stays, and it's wonderful to know this was a highlight for you.Your feedback is valuable to us as we continuously strive to improve our guest experience.We hope to have the opportunity to welcome you 1 back to Hotel Indigo Florence in the future.   Sincerely,The Guest Relations TeamHotel Indigo Florence

رد من مكان الإقامة: Dear Guest,thank you for sharing your positive feedback about your recent stay at Hotel Indigo Florence! We are so pleased to hear you had an enjoyable experience.It's wonderful to know that you found your room to be modern and practical. We are also delighted that you appreciated our convenient location, with both the train station and the historic old town within easy walking distance.Furthermore, we are thrilled that you enjoyed our breakfast, finding it to be rich and delicious. Starting the day with a satisfying meal is important, and we're glad we could provide that for you.Your kind words are greatly appreciated by our entire team.We look forward to the opportunity of welcoming you back to Hotel Indigo Florence on your next visit.Best regards,The Guest Relations TeamHotel Indigo Florence

رد من مكان الإقامة: Dear Guest,thank you for your detailed and positive feedback! We are delighted you found the triple room spacious and the extra bed comfortable. It's also great to know you appreciated the cleanliness of the bathroom and enjoyed the infused water in the lobby – what a lovely idea to bring your own citrus slices! We are glad the proximity to the train station was convenient for you. We appreciate your understanding regarding the early morning noise and your helpful tip about earplugs. We hope to have the pleasure of welcoming you back to Hotel Indigo Florence in the future.Sincerely,The Guest Relations TeamHotel Indigo Florence

رد من مكان الإقامة: Dear Guest,thank you so much for your wonderful feedback! We are thrilled to hear that your experience at Hotel Indigo Florence was much better than expected and that you found it to be a great value. We hope to welcome you back soon!Sincerely,The Guest Relations TeamHotel Indigo Florence

رد من مكان الإقامة: Dear Anastasia,thank you for your positive feedback! We are happy you enjoyed your stay at Hotel Indigo Florence.Sincerely,The Guest Relations TeamHotel Indigo Florence

رد من مكان الإقامة: Dear Jiunn,thank you for your positive feedback! We are happy you enjoyed your stay at Hotel Indigo Florence.Sincerely,The Guest Relations TeamHotel Indigo Florence

رد من مكان الإقامة: Dear Guest,Thank you very much for your positive review! We are delighted to hear that you found our hotel very clean and that you appreciated our convenient location, which allows for easy walks to both the Chinese restaurant and the city center.We take note of your comment regarding the room size. We always strive to optimize our spaces to ensure comfort and functionality for our guests.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay in Florence!Best regards,The Guest Relations TeamHotel Indigo Florence

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Hotel Indigo Florence. We sincerely apologize for the disruptive noise you experienced from the adjacent room and from the street. We understand how frustrating it must have been, especially with an early departure to catch your flight to China from Rome.We are truly sorry that our attempts to address the noise issue were unsuccessful and that the front desk's intervention did not resolve the situation to your satisfaction. This is certainly not the level of service we strive to provide, and we are taking your comments seriously.Please be assured that we are looking into the soundproofing between rooms and will explore options to mitigate noise from the street-facing balconies to ensure a more peaceful environment for our guests in the future.We value your feedback as it helps us identify areas where we can improve. We hope that despite this experience, you might consider staying with us again in the future, allowing us the opportunity to provide you with the comfortable and quiet stay you deserve.Sincerely,The Guest Relations TeamHotel Indigo Florence