Pestana Miramar Garden & Ocean Hotel

Great hotel, superb room and facilities. Dined twice at the hotel restaurant Adeja. First class service and food. Only downside is the internet connection, which constantly drops out.

Gostei muito de ficar hospedada no Pestana Miramar. Destaco em especial a atenção e simpatia dos colaboradores da recepção. Foram muito atenciosos e disponiveis em encontrar soluções. É sem dúvida um hotel onde voltarei nas próximas visitas à Madeira.

Uma experiência única, com um staff incrível, mas em especial uma exelente equipa de animação. Recomendo muito o hotel.

I stay in this resort 10 days. Everything is so good. The garden is so beautiful and the environmen give me so pleasure good place for relaxing. Every staff are so friendly and helpful. The room was so clean and fresh. The food are so delicious. I enjoyed a lovely holiday here.

Foi uma maravilha . Adorei estar aqui neste hotel , tem quartos incríveis, bem espaçosos e limpos e a equipa do hotel foi incrível especialmente a animação .

Went there in March through RCI and first got a dark and depressive apartment in the ground floor with no sun light nor view, instead a smell of mold. At reception they were quite rude and unwilling to help when we were asking for a room with some sun to the balcony. Finally we found the Finnish office (at reception they did not instruct us anyhow) with Rita who kindly helped us and we finally got a slightly better appartment. I have been at Miramar once before but was this time really disappointed. I heard that RCI members nowadays get the worse rooms and I felt that the personnel was arrogant and not willing to help, especially the lady at reception. The pools look beautiful but the water was too cold to swim. The gym equipment from the 90s I guess. The restaurant was closed. There is a small indoor pool with heated water but there was no room to swim as it was always packed with other guests, it’s a shame they don’t heat the lovely outdoor pools. I love Madeira but it seemed to me they are having already too much tourists and you don’t feel everywhere welcome anymore. I stopped travelling to the Canaries already years ago and now decided to do the same with Madeira. However, If I still deside to come back one day, the resort is definitely not the Miramar.. The three stars are for location only. Tip to the management: the customer service at your reception was poor, you should do something about it. We as RCI members felt to be treated like 2nd class guests.