Aiden by Best Western Georgetown Guyana

Only goodnhotel in Guyana

I had a very disappointing experience at this hotel. I originally booked a room with two beds, as I was traveling with another person. However, I received an email just before my arrival stating they had "upgraded" me to a room with a king bed. I immediately called to insist I needed the two beds I originally booked. Despite this, when I arrived at 1:00 AM, they only had a king bed available. We finally went to sleep at 2:00 AM, only to be woken up at 7:00 AM with a call saying they now had the correct room. I didn’t answer the first call, but they called again at 7:30. I explained we were tired and would switch rooms after breakfast. Despite this, hotel staff knocked on our door again at 8:00 AM and 9:00 AM, insisting we vacate the room immediately. We were forced to pack and move rooms in a rush. To make things worse, when we arrived at the restaurant at 9:35 AM, they told us breakfast ended at 9:30—even though we had been dealing with the room change. The manager gave us cold takeout breakfast (eggs, pancakes, coffee), which we had to eat in our room. Later, we asked the hotel to call us a taxi to visit clients. I was shocked to find out the hotel adds a 10% fee to the taxi fare. I travel extensively, and I’ve never had a hotel charge guests an additional fee for simply calling a taxi. Worse, we couldn’t pay the taxi driver directly. The hotel insisted on taking the payment, then added their cut. The next day, we needed the same taxi service again, this time to the airport, and once again were charged the 10% fee. When I expressed how unacceptable this was and I was going to put a review with google I was told they'd offer me a free night for my next stay. I told them I won’t be returning, and what they should’ve done instead is remove the 10% charge as a courtesy. Overall, poor service, lack of respect for guests' time, and hidden fees left a bad impression. I do not recommend this hotel. Be aware they will charge you for everything.

I was traveling with my 85 year old father and we needed to check in a few days earlier than anticipated. The staff were incredibly helpful and found us the best possible room to make him comfortable and safe. The disabled bathroom was the best we had seen in Georgetown and staff provided us with additional options to keep my father as safe as possible. Would definitely stay again.