Premier Inn Gloucester (Quayside)

價格實惠， 房間乾淨

I have stayed at this hotel many times. It is in a great location, near to the shopping outlet and a great selection of restaurants and bars. There is free parking for guests and everything is within walking distance. What I didn’t like, on this occasion, was the noise from the air conditioning/heating. We ended up having to take the card out of the slot, to turn the aircon off, which meant the lights didn’t work.

Got to the hotel, was given my room key, made my way up to my room to find that the key I was given didn't work. Went back downstairs with all my luggage, got another key for the same room, made my way back upstairs to my room, open the door and to my surprise the light is already on, there's a dress hanging from the coat hook and a jacket in the open wardrobe, look even further and there is belongings sprawled all over the place... I have been given a key to a room that someone else is already in. Back downstairs I go with all my luggage and explain to the lady what has happened. I am left standing there a while whilst I hear her talking to her colleague saying there's no rooms I can go in as I'm staying for 2 nights. Eventually I am led up to a new room and enter an empty room. Numerous times I ask the woman how she can ensure that no one will accidently be given access to my room and be able to steal my belongings and she guarantees me that it won't happen. She said that it only happened because someone swapped rooms and then someone made a mistake... which doesn't reassure me given that I have just swapped rooms. I ask her again and she assures me that no one will come into my room and then she leaves at a great pace that by the time I reach the lift to go back down, the door has already closed and making it's way down. After dragging the second lot of stuff in I then realised why the woman in the previous room hung her dress on the coat hook... because the wardrobe is far too short to hang a dress in. Reluctantly I left my stuff in the room to make my to dinner, the lady had previously told me on my first attempt to check in that there was no need to book a table I could walk straight in. I double checked with her before I left and asked about the meal deal, she confirmed that I was just to walk in and say I had a meal deal. I walked straight over to the other building to then be told that they were closed. They asked what time my booking was for and I told her that I was told to just walk in. I was made aware that this was incorrect. Fortunately the lady in the restaurant was very kind and agreed to allow me to eat. I was asked what I would like to drink, I asked for full fat coke... they only had diet. I asked if they had alcohol free cider and it it was on the meal deal, she said that it was... unfortunately this turned out not to be true and I had to pay a top up amount. I cannot fault the lady in the restaurant though, she was very friendly and helpful. However I am now terrified I will return to my room to find everything missing or someone in there. Also with staying here two nights I now feel the need to lug all my luggage down and into my car, then back up again, as I have no way to guarantee the security of my room. Most certainly will be locking the door tonight... let's hope it only gets better, but certainly would feel unsafe booking here again.

Usual long delay to check in ,only one member of staff processing arrivals ,neither of the automatic check in terminals working . Unacceptable service for an evening meal ,only four other customers but an hour and a quarter for two courses,one member of staff taking orders ,serving at the bar and delivering meals apparently only one chef on duty would probably have walked out if you had a half full restaurant.Had to go to reception on four separate occasions to have the room key re programmed to enable us to access our room but nobody available to explain why .

Room was standard for premier inn but the bar was shocking. Only 1 person working on a Friday night, ran out of beer and closed at 10. Saturday breakfast we had to ask for things to be topped up. There were only 2 staff on and they ran out of cooked breakfast and patisseries. Saturday night there was 1 member of staff working between the hotel and bar and we were told to leave at 10. The hotel was fully booked all weekend and to have 1 member of staff on was very disappointing and a disgrace to the hotel considering the hotel was full.

The problem with this hotel was lack of staff. Each time I passed reception there was nobody there. 9am today as I was leaving, a man who had been waiting quite some time in reception eventually saw a member of staff. He asked for his key card to made to work.He was told, that there was no-one there until 11am that could do his key card.So the man had no way of getting back into his room. Until the girl thought about it and said I can use the pass key to let you in. Myself on the Wednesday eve i opted for a dinner. I just sat down and a bunch of men came in wanting bar service si had to wait ages before the woman could take my order. She was on her own the whole night, Serving drinks snd waitressing. Her name was Heidi C and deserves a medal. Increase yer staff Premier Inn.