"The property has potential with good environment and hardware; but the soft aspect of guest room is not well taken care of and this affects customer experience.
Likes - quiet & serene environment, good service in providing prompt internal transport
Areas need more attention for improvement:
- in the room the coffee & tea container is there but empty
- in the bathroom there were lots of small toiletry bottles but shower gel is missing! Imagine a guest is already in shower & finds no shower gel to use.....
- cloth hanger with clips was not in good order; side table is badly stained.
- it may be on purpose but no tv & no phone is a no-no for customer experience. Phone to contact front desk remains the most efficient & direct means of communication & service; even in today's high tech era.
- why create a dent in customer experience when breakfast is covered yet charge for coffee?"
"The environment is comfortable and the view is good. The boss will provide free pick-up and drop-off to Furong Town Scenic Area. The service is great. The breakfast is unique. The Artemisia Baba is delicious. I will come again next time I have the chance."
Excellent
48 reviews
9.7/10
1 night
From SAR 188
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"An Unforgettable Experience
Our brief stay at this stunning hotel was a masterclass in exceptional service. Our spacious river-view room with a bathtub offered breathtaking views of the river. The staff were warm and welcoming, with Ms. Xiao Zhao's outstanding service leaving a lasting impression. She arranged for a driver to take us to Furong ancient town and waited for us to return safely, despite being off-duty. Her kindness and dedication continued as she helped us order takeout and waited for our food to arrive. The next morning, she reminded us of breakfast time and gifted us a thoughtful farewell present. Her exceptional service is a testament to the hotel's commitment to excellence. I highly recommend this hotel for its outstanding service and amenities. Couple pictures from our room looking at Furong day and night views."
"We had a great stay at his place as the room is spacious, clean and quiet. The hotel has a great view of the Furong Ancient Town. The owner provide free pickup/dropoff from the train station. He also drove us going to the scenic area and pick us up afterward. Uncle (the owner) made our stay very conveniet and unforgettable. We will definitely stay again in this place and recommend it to our friends."
"Hotel location is very good, the environment downstairs is also very beautiful, there is a parking lot and a cinema, it is very comfortable to travel on business, there is a milk tea shop not far from the hotel, a small commercial street, teppanyaki is very affordable."
"I have lived in this house many times on business trips, and I can't help but complain this time. Health is acceptable, but due to the road, the car noise at night is still very loud, affecting normal rest. It is recommended to thicken glass or convert it into soundproof glass."
GGuest UserVery good, the store is also responsible for picking up and dropping off to the scenic spot. There is a ferry a few hundred meters from the hotel, and Furong Town is by boat. Away from the noise of the scenic spot, look at the night view at night, look at the stars in the sky, beautiful!
AAnonymous User#Praise# for the neighboring store, convenient transportation, close to activities, lighting in the room, safety, satisfactory room size; excellent location, convenient transportation, convenient parking, and a special car to the scenic boss. The hotel is fully equipped, the room is clean and tidy, the sleep is very good, very quiet, the service is very good, the hotel bed is very comfortable, the stay is very comfortable. The front desk staff are very good, very active, enthusiastic, and personally feel that the price is quite high.
GGuest UserThe car can be parked downstairs at night, there is no elevator in the hanging building, and the bathroom in the Linhe room is a pit! The street room is a toilet! The facilities are quite satisfactory, the service is self-service, and I didn't see anyone after I got the room card! The bath water is hot and flushing, the mattress is hard for us, and the pillow quilt is very comfortable! There are not many restaurants around, but the taste is OK! After breakfast, go to the cottage after eating rice noodles in the store next to it!
GGuest UserThe hotel environment is very good, the room is big enough and good. Especially the boss family treats people with kindness and thoughtful service. The meal is ordered directly at the hotel. The food is very good and not expensive. It gives a good experience to the pedestrian in this hotel. Thank you for the service of the boss family. I wish the business is booming!
GGuest UserA more cost-effective shop, the environment is OK, the equipment in the store is a bit old, close to the main road, parking is also convenient.
GGuest UserHotel location is very good, the environment downstairs is also very beautiful, there is a parking lot and a cinema, it is very comfortable to travel on business, there is a milk tea shop not far from the hotel, a small commercial street, teppanyaki is very affordable.
GGuest UserVery close to the power company, it is very convenient to live here on business trips, the nearby living and transportation facilities are very complete, although it is a family hotel, the room is still very good, clean, and parking is convenient.
The average price for hotels in Guzhang is SAR 190 on weekdays, and SAR 190 on weekends (Friday-Saturday).
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