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Quest is a nice and clean service apt with good location however, I encountered an extremely unpleasant experience on the last day when I checked out. I had booked via Trip and had fully prepaid for the stay but hotel staff, Pablo, informed me curtly that the stay has not been paid. He threatened that the cost will be deducted against my security deposit if the hotel does not receive the payment. This is an issue between Trip and the hotel but I am being harassed for the supposed non-payment. Pablo was extremely rude and condescending and marred the whole service experience.

Unfortunately not a fan. Booked holiday inn after a great stay at Shanghai but this rendition was disappointing. Positives: location is convenient and is near the shopping streets, food, cafes and Perth station if you’re taking the train from the airport. Three lifts which was pretty good, never had to wait long. Shampoo / body gel / cream smelt decent Negatives: toothbrush provided only upon request, only two bottles of water given for the stay - the rest had to be obtained from the water cooler at reception, room carpet felt icky and no bedroom slippers were provided, room lighting was insufficient. Dated power points (no usb) Booked a king bed room but was given two double beds. I didn’t like it but didn’t wanna make a fuss. Room had zero views and was facing another hotel (?!), machines and I didn’t feel safe opening the curtains. NOISE - could hear the next door opening and closing the cupboard, bathing, talking etc Even within the room, there was ALOT of noise. From the aircon, fridge etc which gives one scares esp when trying to sleep, it sounds like someone else is in the room. Staff were relatively friendly but seems to be understaffed where reception only has one staff manning the counter. Overall; I paid a higher price point than surrounding brand name hotels expecting similarly wonderful rooms / service as holiday inn Shanghai but I half regretted staying here as soon as I got to the room. Previously stayed at doubletree Hilton which had a better room at a lower price point though location wise, holiday inn is better.