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When we got to the hotel there was a lot of construction happening inside and no one addressed it. No one said, sorry for the mess or disruption. At one point the beds were totally vibrating from the work being done. Then, the toilet got clogged. We called down and they said that there was no maintenance guy on duty but they brought me a plunger... Even when the blockage was cleared, the toilet would not flush properly. I finally went down to the desk to see what to do next. The girl at the front desk said she could ask the maintenance guy from next door to come or we could switch rooms. I said that if he came soonish, we would keep the room. The man came and was able to correct the toilet issue and we had no further problems with that. Finally, the kids were pretty excited to go swimming, but the hot tub was empty. The pool was so cold the kids were in for a few minutes but couldn't stay because the water was so cold and the chlorine was so high that it burned the eyes to just be in the room. We were able to eat enough breakfast in the morning to satisfy us, but it was still hindered by the construction in the lobby. The Holiday Inn Express is not a bad place and is probably better when everything is working, but we were not the recipient of that kind of stay.

Anna the manager was very pleasant and kind. Cleanliness was not great. Behind our toilet looked like had never been cleaned. You can tell they just add towels to shelves without ever wiping down. We pulled back the bed when we arrived to see if the sheets were cleaned and there was a wad of tangled hair at the foot of the bed within the covers.

We screwed up our reservations at another hotel on a very busy weekend and the staff at this hotel not only was able to get us two rooms but a handicap accessible room for my mother which was greatly appreciated. Great customer service nice place conveniently located.

Great hotel stay with friend for birthday. Tea and coffee at the lobby was really nice. Friendly staff and clean room. Breakfast was plentiful and yummy.Pool and hot tub were great to relax in. Would stay here again as we love to travel to the US from Canada. 😁