Hôtel Lumière Hanoi

We had to be transferred from another hotel. Didn’t pay for the fare! The new hotel is way better. Great service! You just need to communicate your needs. Were able to see the hotel room before we were told we need on transfer.

Everything nice, very large room have washing machine, stove. a little bit hot in daytime because our room is 8th floor but 2 air conditions work well. Very helpful staff and can keep your backpack at coffee shop 🥰🥰

Such a great spot in the Old Quarter — close to everything but still nice and quiet at night. The room was super clean and comfy, and the host was honestly so kind and helpful. It felt really homey, like staying with friends. Would 100% stay again next time I’m in Hanoi!

Cutest hotel in Hanoi 💕 comfy room, friendly vibes, and the best location ever!

We arrived at the property only to find out that we do bot have the booking and the custodian at the coffee shop who facilitates as a 3rd party contact to accommodate us cannot find a booking reference for us. 3 hrs later after finding another accommodation because we are a family traveling with a 5 yr old kid someone contacted us telling us that the building we will be stating has a power interruption that day and they found us another accommodation. The person who contacted us was very rude refusing to fetch us because the building is in another location. AVOID THIS HOTEL. Very poor customer service. If i can give a negative star i will do it due to the hassle they put my children during our travel.

DO NOT BOOK THIS HOTEL THEY ARE SCAMMERS. Arrived with my partner and phoned hotel as it’s not easily found. The women on the phone apologised that she could not check me in as the building had lost power. Asked me to cancel through Trip.com. When I went to cancel they rejected the cancellation !  Tried to call again and they hang up in my ear.  Trip.com customer support phoned them and they denied everything. Trip.com gave me half my money back.