Ambassador Hanoi Hotel & Spa

We have a good stay and the service staff are friendly and helpful.

So dreckig und schimmel überall. Es stinkt im ganzen Hotel. Eine totale Katastrophe. Habe ein Zimmer mit Fenster bezahlt aber eins ohne bekommen. Die Zimmer mit Fenster stinken auch. Es ist nah am old quarter aber es gibt mit Sicherheit bessere in der Umgebung. Ich hab nur eine Nacht dort geschlafen weil es zu spät für andere Hotels war. Bin am nächsten Tag in ein besseres Hotel gezogen. Also definitiv nicht buchen.

The picture not the same as the reality as there is no windows

受けつけは、問題無し、部屋はやっぱり窓無し、ハノイで、このクラス、ロケーションでは難しいか、一番困ったのは、シャワーが水程度の温度だった事、口コミで、部屋のカビ臭さや、香水の香りが来なる、コメントがあったが、そのとうりでした。次回は無い。

水回りはとても清潔でアメニティは歯ブラシ、カミソリ、綿棒など充実していました。シャワーの水圧は弱め、ドライヤーの風量も弱い。ロケーションはとても良く、観光で動くのに立地も最高！何よりスタッフの方がとても親切！英語もベトナム語も話せなかったけど、嫌な顔をせずにコミュニケーションを取ってくれました。チェックアウト後にもスーツケースを預かってくれてとても助かりました。ありがとうございました！

Not Recommended – Disappointing Experience Despite Convenient Location The hotel is conveniently located near Hanoi’s Old Quarter, which makes exploring the city easy. We booked the family room with a balcony, which was a good size and seemed suitable for our family. However, the hotel itself is quite old and dim inside. The room had a musty smell, especially with the old air conditioning system. The bathroom was not clean, and the amenities provided were very basic. We had a 6 PM flight the next day, so we requested a late checkout. The hotel agreed but charged extra for a 3 PM checkout, which we accepted. However, due to Hanoi’s traffic, we arrived slightly before 3 PM only to find that the housekeeping staff had already started cleaning our room. Two family members managed to shower quickly, but the rest of us were told to use the lobby toilet instead—which was filthy and clearly not intended for guest use. It was very disappointing to pay extra for late checkout and still be rushed out and denied proper facilities. Sadly, I cannot recommend this hotel despite its location.