Hotel Emerald Waters Classy

아무래도 위치성 매연과 작은 벌레들은 많지만 방은 깨끗하고 너무 만족스러웠음. 위치가 너무 좋아요

The location and service is incredible! The staff were so friendly and whenever I needed something, they were so quick to help! I had missed breakfast time the first day because I didn’t know it ended at 9:40am. They were so nice that they even sent me breakfast to my room. Would definitely come back!

The hotel is great and right in the middle of all the action. But what takes it from a great to sheer excellence is their staff. They are so completely efficient and super helpful - I cannot sing their praises enough. Justin and Jennie are both gems! They are excellent. They made us feel like family and every time we would come back from a tour or a meal or just from a walk - they would greet us like family! It really felt like coming home - we were taken care of so well. Jennie was in touch right from the beginning and helped us book an amazing halong bay cruise. She was efficient, would respond immediately and gave me to the point, specific suggestions that was so helpful. Justin knew we were travelling with my parents who are both senior citizens and he would come rushing out to help them out of the car. They and the rest of the team could just not do enough. Ever smiling and so incredibly sweet. It's not often that you miss hotel staff when you leave but we will miss them. They really touched our hearts. The hotel by itself is within easy walking distance of the lake, excellent places to eat, the market and beer street. The rooms while a little on the smaller side are clean and well kept. The bathrooms are spacious and the food really good and served so prettily. I cannot recommend this hotel enough. Choose this hotel and you will go back with a smile on your face.

What a lovely hotel the staff here are exceptional especially Justin and Tina. I can’t thank Justin enough for helping us when we had to extend our stay due to illness he went above and beyond to help us rearrange everything. Great location fantastic room. Would definitely stay again.❤️

We had a wonderful stay at this lovely hotel. We had 2 rooms both with internal windows, which we were aware of, this actually was good in that it helped with the external noisiness of the town. The location was ideal, the streets of old quarter is shut from traffic (only cars, motorbikes are exempt) from Friday night to Sunday night, so take note of that if you have booked tours with regard to pickup/drop-off. The best asset of the hotel is their staff. They are customer focus and not at all pushy with selling tours or trying to get you to do reviews. Highly recommend.

Just got back from Hanoi, and I have to say, staying at Hotel Emerald Waters Classy was one of the best decisions I made! The location was perfect—super close to all the main sights but far enough from the crazy nightlife, so it was actually peaceful. But honestly, what made the stay so great was the staff. Huge shoutout to Lucas, Tracy, and Tam (she’s a new trainee and already killing it!). Tam was amazing—she helped my family figure out how to get around, gave us awesome food recommendations, and was just genuinely so sweet. She really made us feel at home. And Tracy—absolute lifesaver. I had to extend my stay last minute, and she sorted everything out so smoothly, no stress at all. If I ever go back to Hanoi, I’m 100% staying here again. The staff really made all the difference. Lucas, Tracy, and Tam—you guys are the best! If anyone’s heading to Hanoi, I seriously recommend this place.