Christine
15 أبريل 2025
Great location, very clean, nice food.
However the service is really bad. I had to request and explain many times to the receptionist as well as the room staffs to put the 2 single bed into a king size bed as per my booking requirement. However, they did not cooperate and try to find reason not to do it. It took almost an hour for them to make a decision to finally do it for me. Such a bad experience.
As a regular biz traveller to Vietnam, this is my 1st time experience this kind of unprofessional service for an international brand hotel. Very disappointed.
I hope you will improve it otherwise this would be my last visit to this hotel.
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