مستخدم نزيل
24 يونيو 2025
I’ll start with the good. All staff were great very friendly, bar staff were great, very fast service. We had a flight delay outbound so we missed dinner but the staff were thoughtful enough to leave some sandwiches, pasta, salads in our fridge in our room for when we arrived which was a nice touch. Food was good, nice tasting, hot and always well stocked. Never seen an empty tray at the buffet stations. Breakfast and evening meals were probably the best for variety. The snack bar was great up the waterpark too. If you’re a picky eater then you may find it slightly repetitive at the restaurants. Never had to run and find sun loungers wherever we decided to go always plenty available by the pool and up the waterpark. The waterpark is great for kids and adults. Cleanliness wasn’t an issue, the maids were around everyday cleaning the rooms and to a good standard, the grounds are very clean, well maintained, pool areas always clean. Now for the not so good. The cot we were given for the baby was ripped at the bottom and the frame was sticking through. We did get it changed although the maid said with the mattress over the rip it’s ok but I still requested it to be changed which wasn’t an issue. The room was small for a family of 4.If we return then we’d have to book an upgraded room for the extra space. With the luggage to it was tight for space. On our last day there was a party at the waterpark( supposedly the owner or mangers daughters birthday party) the owner/manager instructed the life guards to close up all the sun umbrellas due to in his words the wind. There was a slight breeze but not enough to blow umbrellas over. The life guard was apologetic and said the decision was crazy as it’s not that windy. This unfortunately drove people away from the waterpark and it was about 28 degrees and for family’s with small children we had no choice as we needed shade for the baby. The baby was sleeping in the shade when this decision was made. I gathered this was a ploy to drive people away so the birthday party had the park to themselves which kind of worked because around half the people left. But the umbrellas by the pool were ok to stay up. Overall I’d stay here again if there was a good deal when booking or I’d pay the extra to stay at the palace. Quick tips - we found the Mediterra restaurant better than the main. Get up around 8am and get a cabana by the pools great for shade for the kids There’s also a great restaurant 10 minute walk away from the hotel. Turn right as you come out of the hotel and just walk straight. The restaurant is called Areya. Great food, Good music and musician. The shop in the hotel is good. Got most things you may need stocked there. If not there’s supermarkets either side of the hotel and the supermarket next to areya restaurant is good.
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