Insula Alba Resort & Spa (Adults Only)

Room: Double Room with Private Pool - Room 1103 The room was very clean and spacious, the cleaners cleaned everyday without fail. The fridge, we were all inclusive, we had 1 small bottle of prosecco, 1 can of beer, 1 can of coke and diet coke and 1 bottle of water which was replenished each day. To get more water, we had to go to the main restaurant to ask at the bar for it. When asked why the room only had 1 small bottle we were told there is a water tax, hence only one bottle. Private Pool If you have a health condition do not get in, it is like an iceberg, far too cold to stay in for longer than 10mins. If we had known it was going to be that cold, we would not have booked that sort of room. There should also have been guidance given regarding how cold it was. When we arrived it was raining and windy, so some twigs had blown into the pool. They were still there 7 days later by the time we left, so, it had not been cleaned. Pool Bar We would like to mention both Manos and Nikos, they made our holiday. The most polite and friendly people you could ever meet. They went out of their way to know everyone's names, what you were drinking and what room you were in, so they didn't have to keep asking. Not once did we have to wait for any drink, even to the point that as soon as our glasses were empty, we were brought another one without having to ask for one. I will say this, Manos was left all day on his own one day managing the bar, making drinks, taking them out to everyone on the sunbeds, our hero. The hotel should be proud of employees like him and should do everything they can to ensure they do not lose him, give him some assistance. Piano Bar Was not open for the first couple of days, which was confusing because the main restaurant and menu states breakfast is served in there, but a lovely chill out area. Main Restaurant All I can say is, complete chaos. We have stayed in quite a few 5* hotels, whereby you are greeted at the door, asked where you would like to sit and your drink orders are taken. Not here, at breakfast you have to order it yourself at the bar as you walk in. They do have a water urn for hot water, but it was never working. The coffee from the drinks machines always warmish. The toaster, even after putting the toast through multiple times, it was still white, just a warm piece of bread. More trained employees needed. Early Riser Breakfast Well what can I say, it was worse than premier inn. Bread, no working toaster, no working hot water urn and the coffee machine not switched on obviously. Marmalade, jam, cheese and ham and that is your lot. So I ended up calling my husband padding bear in the end :) Seriously, I could have coped if there had been a hot coffee or tea and some Danish pastries. Warning The labelling of foods is a hit and miss, Hash Browns label, turned out to actually be broccoli, I was slightly worried after day two, having an allergy, so I stuck to all the plain foods. Poor show really, training needed.

Ein sehr schönes, gepflegtes und ruhiges Erwachsenenhotel auf Kreta. Personal sehr freundlich, Frühstück und Abendbuffet abwechslungsreich. Liegewiese am Pool mit Meerblick. Strand leider nicht vorhanden bzw. etwas entfernt, aber nicht schön.

Absolutely fabulous. We travelled as a family and it was our 1st time in Crete and an adults only Hotel, our whole experience was outstanding from the moment we arrived at the hotel till the day of leaving. The staff went above and beyond to help us with our stay. Everything was great and the hotel staff were very friendly. I would definitely recommend the hotel and will go back again.