Crowne Plaza Hong Kong Causeway Bay

مراجعاتCrowne Plaza Hong Kong Causeway Bay

Crowne Plaza Hong Kong Causeway Bay

8 Leighton Road, Causeway Bay., Wan Chai District, Hong Kong, Chinaعرض تفاصيل الفندق
Crowne Plaza Hong Kong Causeway Bay
Crowne Plaza Hong Kong Causeway BayCrowne Plaza Hong Kong Causeway BayCrowne Plaza Hong Kong Causeway Bay
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1 ليلة

تقييمات الضيوف Crowne Plaza Hong Kong Causeway Bay

9.2/10
رائع
2011 تقييم
التقييمات الموثوقة
الموقع9.3
المرافق9.0
الخدمة9.1
النظافة9.3
تصنيف حسب:
ترتيب حسب:
جميع التقييمات(2011)
تقييمات إيجابية(1923)
تقييمات مع صور / فيديو(322)
سهولة التنقل(231)
غرف كبيرة(143)
موقع ملائم للتسوق(126)
موظفو مكتب استقبال ودودون(59)
قريب من المترو(50)
مسبح نظيف(42)
حمام سباحة رائع(42)
يضٌم مسبح مترامي الأطراف(15)
تقييمات سلبية(88)
Naveen k jha
Crowne Privilege Twin Room
تم التسجيل الوصول يونيو 2025
عائلة
2 تقييم
10/10
متميز
تم النشر في 14 يوليو 2025
لقد كانت إقامة رائعة .. الخدمة كانت ممتازة وأضافت بالتأكيد إلى جعل رحلتنا لا تُنسى. نود البقاء مرة أخرى.
النص الأصليالترجمة بواسطة Google
رد من مكان الإقامة: عزيزي نافين ك. جها، شكرًا جزيلًا على كرم ثناءك. يسعدنا جدًا أن نعلم أنك راضٍ عن خدمة عملائنا. سنشارك تقديرك لاهتمامنا بالتفاصيل مع الفريق، فهو يُلهمهم ويحفزهم على تقديم خدمة استثنائية. نأمل حقًا أن نرحب بك مجددًا في المستقبل. مع أطيب التحيات، تيرينس نج، مدير مكتب الاستقبال، فندق كراون بلازا هونغ كونغ كوزواي باي.
مستخدم مجهول
غرفة ثنائية راقية
تم التسجيل الوصول مايو 2025
عائلة
28 تقييم
8.5/10
جيد جداً
تم النشر في 16 يونيو 2025
7 min walk from MTR manageable with luggage. Very close proximity to Times Square, shopping district and the mosque canteen. Close to halal food. Swimming pool was closed for party when the kids wanted to swim. Bathtub was huge and nice. We went to Baybo at Causeway Place nearby to play claw machine.
ترجمة
رد من مكان الإقامة: 尊敬的客人, 非常感謝您選擇我們的酒店,並對您的入住體驗給予了積極的評價。我們很高興得知您酒店位置和周邊便利感到滿意。 您的反饋對我們非常重要,關於閣下住宿其間遇到的問題,我們會作進一步的檢討和改善。我們始終致力於為客人提供一個舒適和便利的住宿環境。 感謝您的推薦,我們期待在未來有更多的機會為您服務,並繼續提供優質的住宿體驗。希望您的下一次入住同樣愉快。 此致,吳庭豐客務部總監香港銅鑼灣皇冠假日酒店
Katana Goza
غرفة عائلية
تم التسجيل الوصول أبريل 2025
عائلة
34 تقييم
10/10
متميز
تم النشر في 7 يونيو 2025
Me and my Family have really amazing pleasant stay! The view from our window is spectacular worth the price!
ترجمة
رد من مكان الإقامة: Dear Katana Goza, Thank you for your generous compliments. We are really happy to hear that you were satisfied with your recent stay. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We genuinely hope to welcome you again in the future. Best regards, Terence Ng Director of Front Office Crowne Plaza Hong Kong Causeway Bay
مستخدم نزيل
غرفة ثنائية فخمة
تم التسجيل الوصول يوليو 2025
عائلة
2 تقييم
10/10
متميز
تم النشر في 1 سبتمبر 2025
My relatives enjoyed staying at the hotel. They said the staycation was the highlight of their trip in HK
ترجمة
رد من مكان الإقامة: Dear guest, Thank you for your generous compliments. We are really happy to hear that your relatives were satisfied with the staying experience. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We genuinely hope to welcome you again in the future. Best regards, Terence Ng Director of Front Office Crowne Plaza Hong Kong Causeway Bay
David Ian
غرفة مزدوجة راقية
تم التسجيل الوصول يوليو 2025
مسافر منفرد
84 تقييم
7.0/10
تم النشر في 10 أغسطس 2025
Terrible check in experience, slow and allowing people to cut line Made a little better with a room upgrade, thanks to the nice lady on reception who could see what a problem and how disorganised the whole process was and how frustrated everyone checking in was getting. Pillows especially way too soft, room although big feels dated. Petty things like double checking signatures for a small deposit took any prestige out of the stay. You have just scanned my passport how can you not trust that I am the person signing? Madness! Much better options in HK
ترجمة
رد من مكان الإقامة: Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the check-in experience you encountered during the peak occupancy period at the hotel. We understand how important a smooth arrival is and regret that we fell short in this instance. Additionally, we are actively working on renovations to enhance our facilities and meet our guests' expectations. We genuinely hope to welcome you again in the future. Best regards, Terence Ng Director of Front Office Crowne Plaza Hong Kong Causeway Bay
مستخدم نزيل
غرفة مزدوجة راقية
تم التسجيل الوصول يونيو 2025
عائلة
21 تقييم
10/10
متميز
تم النشر في 14 أغسطس 2025
Great location to explore causeway bay, especially there’s a lot of food and shopping nearby.
ترجمة
رد من مكان الإقامة: Dear guest, Thank you for your generous compliments. We are really happy to hear that you were satisfied with our location. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We genuinely hope to welcome you again in the future. Best regards, Terence Ng Director of Front Office Crowne Plaza Hong Kong Causeway Bay
مستخدم مجهول
غرفة مزدوجة راقية
تم التسجيل الوصول يونيو 2025
رحلة عمل
3 تقييم
9.5/10
مميز
تم النشر في 7 أغسطس 2025
Superb location Rooms are nice and spacious Cleaning service is prompt and efficient
ترجمة
رد من مكان الإقامة: Dear guest, Thank you for your generous compliments. We are really happy to hear that you were satisfied with our location, room and services. Your appreciation of our attention to detail will be shared with the team, as it continues to inspire and motivate them to deliver exceptional service. We genuinely hope to welcome you again in the future. Best regards, Terence Ng Director of Front Office Crowne Plaza Hong Kong Causeway Bay
Ming Sheng Tan (Vincent)
غرفة مزدوجة راقية
تم التسجيل الوصول أبريل 2025
رحلة عمل
1 تقييم
9.5/10
مميز
تم النشر في 25 مايو 2025
Everything js good just that the water dispenser in room has a weird taste... Requested for bottled water but to no avail. Would have given full score if that was provided
ترجمة
رد من مكان الإقامة: Dear Ming Sheng Tan (Vincent),Thank you for sharing your feedback. We're glad to hear that everything else was to your satisfaction. We are sorry to hear that the water from the machine did not meet your expectations. We would like to assure you that we take your concerns seriously. I would also like to take this opportunity to reassure you that the water quality from the water machine is of a high standard.We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.Best regards,Terence Ng Director of Front OfficeCrowne Plaza Hong Kong Causeway Bay
Em Look
غرفة مزدوجة راقية
تم التسجيل الوصول أبريل 2025
رحلة عمل
11 تقييم
10/10
متميز
تم النشر في 1 يونيو 2025
I suggest upgrading the guest room door lock, as it requires slowly inserting and removing the room key card, which can be confusing for meor other guests and inconvenient when needing to visit reception for assistance. And thr ceiling light above the bed pillows flickers every 10 seconds, even when turned off, which is quite disruptive. I didn't ask for help as I was so drunk that night. Hmm there are also several other defects in the room actually. I recommend that the hotel manager and directors conduct a thorough walk-through to identify issues together, as relying solely on the cleaning team—who manage numerous rooms daily with only 15 minutes per room—may not suffice for quality improvements. Despite these issues, the room price is very reasonable. And I was with some other frds occupying around 10 other rooms and saying all good. So I still give a high rating overall. I was in 903 if I remember correctly
ترجمة
رد من مكان الإقامة: Dear Em Look,Thank you for sharing your detailed feedback regarding your recent stay. We truly appreciate your valuable input, as it helps us identify areas where we can enhance our guests' experience.We sincerely apologize for the inconvenience caused by the flickering ceiling light above the bed. Upon inspection, our Engineering team confirmed that the light was functioning properly and that all connections were secure. We believe the flickering may have been due to the ceiling light's dimmer switch not being fully turned off, which can occasionally cause such issues.Please rest assured that your comments have been taken seriously. Your feedback is essential to our continuous efforts to improve our service.Thank you again for your time, and we hope to welcome you back soon! Warm regards,Terence NgDirector of Front officeCrowne Plaza Hong Kong Causeway Bay
GaryHKNY
غرفة مزدوجة راقية
تم التسجيل الوصول نوفمبر 2024
رحلة عمل
27 تقييم
9.5/10
مميز
تم النشر في 9 ديسمبر 2024
The hotel is well maintained, wonderful location & awesome breakfast
ترجمة
رد من مكان الإقامة: Dear GaryHKNY,Thank you for your kind words and generous compliments. We are thrilled to learn that you enjoyed our hotel, appreciated its wonderful location, and loved the breakfast we offer. Your feedback is invaluable to us and will be shared with our team to encourage and motivate them to continue providing exceptional customer service.We look forward to the opportunity to welcome you back in the future.Best regards,Terence NgDirector of Front OfficeCrowne Plaza Hong Kong Causeway Bay
Yi Jing
غرفة مزدوجة راقية
تم التسجيل الوصول ديسمبر 2024
رحلة عمل
4 تقييم
10/10
متميز
تم النشر في 6 مارس 2025
Nice and clean environment, staffs are welcoming.
ترجمة
رد من مكان الإقامة: Dear Yi Jing, Thank you for your generous compliments. We are really happy to hear that you were satisfied with our environment and customer service. Your appreciation of our attention to detail will be shared with the team, as it continues to inspire and motivate them to deliver exceptional service. We genuinely hope to welcome you again in the future. Best regards, Terence Ng Director of Front Office Crowne Plaza Hong Kong Causeway Bay
Lei from Macau
غرفة عائلية
تم التسجيل الوصول مارس 2025
عائلة
9 تقييم
9.5/10
مميز
تم النشر في 19 أبريل 2025
The location is unbeatable! It’s located in the heart of Causeway Bay which make it accessible to all sorts of restaurants and shopping areas. The room view is spectacular with the nearby Happy Valley racecourse. Services are impeccable too. Both front desk and housekeeping staff are excellent! I’ll certainly recommend this hotel to my friends.
ترجمة
رد من مكان الإقامة: Dear Guest,Thank you very much for sharing your wonderful experience. We're delighted to hear that you enjoyed our prime location in Causeway Bay, the spectacular view of the Happy Valley Racecourse, and the service provided by our team. Your kind words motivate us to continue delivering the best experience for our guests. We look forward to welcoming you again in the nearest future!Thank you.Best regards,Terence NgDirector of Front OfficeCrowne Plaza Hong Kong Causeway Bay
Ka kei
غرفة فخمة مزدوجة
تم التسجيل الوصول أبريل 2025
رحلة عمل
14 تقييم
10/10
متميز
تم النشر في 7 مايو 2025
Good location. Walking distance to happy valley and the neighbourhood. 2 mins to time square!
ترجمة
رد من مكان الإقامة: Dear Ka Kei,Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us. It’s great to know our location made your stay convenient and enjoyable. We look forward to welcoming you back soon!Thank you.Best regards,Terence NgDirector of Front Office
Jrokit88
غرفة فخمة مزدوجة
تم التسجيل الوصول مارس 2025
عائلة
3 تقييم
7.5/10
تم النشر في 15 أبريل 2025
The hotel and location were great for nearby shopping with a toddler, but the front-of-house staff were not so friendly. I'm an IHG member, which was part of my decision to stay at the Crowne Plaza, but I was surprised to discover my points would not be awarded to my IHG membership because I didn't book directly with the hotel. The breakfast food quality and service were good, but the restaurant room was too narrow and not easy to walk around during the peak breakfast time.
ترجمة
رد من مكان الإقامة: Dear Guest,Thank you for your feedback. We’re delighted to hear that you enjoyed your stay and the breakfast experience. However, we sincerely apologize for the issues you encountered with our Front Desk colleague and the confusion regarding your IHG points eligibility.Please note that different booking methods come with varying terms and conditions that can affect IHG points earning eligibility. We truly value your input, and I encourage you to contact me directly if you need further assistance. Additionally, booking through our official website or app ensures that your IHG points are securely credited.Thank you for your understanding. We look forward to welcoming you back in the future!Best regards,Terence NgDirector of Front OfficeCrowne Plaza Hong Kong Causeway Bay
مستخدم نزيل
غرفة مزدوجة راقية
تم التسجيل الوصول مارس 2025
أزواج
30 تقييم
10/10
متميز
تم النشر في 6 يونيو 2025
Can have late checkout with some extra money. Club 28 is also good to chill when staying here
ترجمة
رد من مكان الإقامة: Dear guest, Thank you for your generous compliments. We are really happy to hear that you were satisfied with your recent stay. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We genuinely hope to welcome you again in the future. Best regards, Terence Ng Director of Front OfficeCrowne Plaza Hong Kong Causeway Bay