JEN Hong Kong by Shangri-La
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hong Kong
JEN Hong Kong by Shangri-La
No.13 of 4-Star Select Hotels in Hong Kong Island
No.508 West Queen's Road, Sai Wan, Central and Western District, Hong Kong, China
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We Price Match
Last booked 27 mins ago
Highlights
Superb views
Sparkling clean
Delicious breakfast
Excellent service
Ideal locationShow More
Amenities
2 Restaurants
Executive lounge
Sunbathing area
Outdoor swimming poolFree
Gym
Private parking
24-hour front desk
Luggage storageFree
All Amenities
Property Description
JEN Hong Kong by Shangri-La is conveniently located in a dynamic neighborhood of Western District in Hong Kong Island, with MTR HKU Station at its doorstep. The Hotel offers convenient proximity to key transport junctions - 5 minutes from Hong Kong Macau Ferry Terminal, and 10 minutes from Central and Airport Express Hong Kong Station. Managed by Shangri-La Hotels & Resorts, we offer tastefully designed guestrooms and suites, guests may enjoy panoramic views of Victoria Harbour in the harbour-view rooms or gaze at the University of Hong Kong and blissful greenery in the mountain-view rooms. The Hotel is well-equipped with a Club Lounge, Lobby Bar, Rooftop Pool, 24-hour Fitness Centre and the famed Café Malacca, serving authentic Malaysian and Singaporean hawker fare. Unlimited, free high-speed WiFi, mobile charging stations are some features adding to Jen’s unique stay experience.
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9.0/10
GreatRoom size is good and I really like the location and its proximity to the MTR station!
All 1,391 Reviews
Surroundings
Metro: The University of Hong Kong
(<100m)
Metro: Sai Ying Pun
(750m)
Airport: Hong Kong International Airport
(34.1 km)
Train: Hong Kong West Kowloon Station
(6.8 km)
Landmarks: Hong Kong Tramways (Ding Ding)
(210m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Club Harbour View Queen Room
1 Queen bed
21m² | Floor: 22-27
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Ocean view
Check Availability
4
Superior Twin Room
2 Single bed
21m² | Floor: 4-17
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Deluxe City View Twin Room
2 Single bed
21m² | Floor: 18-21
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
4
Deluxe Harbour View Queen Room
1 Queen bed
21m² | Floor: 18-21
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Ocean view
Check Availability
4
Club Harbour View Twin Room
2 Single bed
21m² | Floor: 22-27
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Ocean view
Check Availability
4
Club Suite
1 Queen bed
43m² | Floor: 23-27
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Deluxe Harbour View Twin Room
2 Single bed
21m² | Floor: 18-21
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Ocean view
Check Availability
5
Club Mountain View Room
1 Queen bed
21m² | Floor: 22-27
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
4
Deluxe City View Queen Room
1 Queen bed
21m² | Floor: 18-21
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
4
Deluxe Harbour View Room
2 Single bed or 1 Queen bed
21m² | Floor: 18-21
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
4
Superior Room
1 Queen bed or 2 Single bed
21m² | Floor: 4-17
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
4
Superior Queen Room
1 Queen bed
21m² | Floor: 4-17
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Deluxe City View Room
1 Double bed or 2 Single bed
21m² | Floor: 18-21
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Toothbrushes
Check Availability
Hide Room Types
Guest Reviews
9/10
Great
1391 reviews
Verified Reviews- Cleanliness9.1
- Amenities8.7
- Location9
- Service9.1
Average for similar properties in Hong Kong
boology
June 29, 2025
Room size is good and I really like the location and its proximity to the MTR station!
ExpatriateTravel
June 3, 2025
Stay at the Jen for many years due to the convenient location to central and the great view from the rooms and lounge . The hotel overall the restaurant and rooms could do with a full renovation by now. The welcoming and professional attitude from Jimmy at the reception with a genuine smile and Benjamin in the lounge making it a place of calm and true hospitality makes up for short comings and worn out facilities and random furniture in the room. Beds are still comfortable
Kia Fern
May 22, 2025
hotel is just outside HKU stations..super convenient.
We able to early checkin about 12 noon.
we stay at v high floor and have a good victoria harbour view. nice far away there are ding ding tram . recommended
Jade26
February 19, 2025
Location is a 4 min walk from MTR station. Room is reasonably spacious and nicely layout. Bathroom are equipped with hooks for changing clothes. Room are well lit. Had a very comfortable stay. Except for the pillow are too soft for my liking.
Jian Ming
April 9, 2025
Great location next to HKU! Convenient access all around to the streets.
Anonymous User
February 14, 2025
The hotel should feel ashamed to call themselves a Shangrila hotel group. Room was dark and carpet was very dirty. Bathroom smelled as if toilet was not cleaned for long.
Mrs Sharon Ling
July 4, 2025
The rm is clean w no old stale smell , consider spacious for HK hotel especially located at HK island side w MTR stn at walking distance. Gd location w supermarket and eatery places ard ! Gd for a chill relaxing staycation!
Ma57erG
January 4, 2025
This hotel was absolutely fantastic. The location is perfect. About 15 minutes taxi ride from West Kowloon fast station and about 200m from the HKU MTR station. Loads of restaurants and cafes around the hotel. The room was stunning and clean. The view is incredible. We stayed on the 26th floor and on the roof there is a beautiful pool and nice gym. Breakfast was delicious. I asked the hotel to provide some extra items to celebrate a special occasion and they were happy to help. Will definitely stay there again.
apriljazz
January 4, 2025
Just next to Hong Kong University MTR and there are lots of eateries and supermarkets around.
The rooms are quite ok given that most rooms in Hongkong are quite small.
Services & Amenities
Most Popular Amenities
2 Restaurants
Executive lounge
Sunbathing area
Outdoor swimming pool
Free
Gym
Private parking
Additional charge
24-hour front desk
Luggage storage
Free
Bar
Cafe
Taxi booking service
Conference room
Business center
Wake-up call
Wi-Fi in public areas
Free
2 Restaurants
Executive lounge
Outdoor swimming pool
Gym
Bar
Cafe
Conference room
2 Restaurants
Lobby Bar and Lounge
Style: A la carte
Cuisine: International
Cafe Malacca
Style: A la carte
Cuisine: Asian
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Business hours
Parking
Private (exclusively for guests) is available On-site parking, and Charge, HK$50.00 (approx. SAR 23.89) Hourly. Reservation needed.
Private parking
Additional charge
Valet parking
Transportation
Taxi booking service
Front Desk Services
24-hour front desk
Concierge service
VIP check-in service
Express check-in and check-out
Safe at front desk
Bellhop
Luggage storage
Free
Wake-up call
Food & Drink
Cafe
Bar
Lobby bar
Room service
Health & Wellness
Gym
Sunbathing area
Public Areas
Executive floor
Non-smoking floor
Executive lounge
No smoking in public areas
Elevator
Cleaning Services
Dry cleaning
Ironing service
Laundry service (on-site)
Facilities for Children
Children's slippers
Business Services
Postal service
Fax/copying service
Multimedia display system
Conference room
Business center
Accessibility
Accessible rooms available
Safety & Security
CCTV in public areas
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 11 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Breakfast
TypeWestern, Chinese, Asian
StyleBuffet
Opening hours[Mon - Sun] 07:00-10:30 Open
| Age | Fee |
|---|---|
Children 3 years old and under | Free |
Children 4–17 years old | HK$262.00 (approx. SAR 125.19) per person |
Adult | Buffet:HK$262.00 (approx. SAR 125.19) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of HK$800.00 (approx. SAR 382.23) is charged.
Deposit Payment MethodsThis property accepts cash, third party payment services and credit cards
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 1999
- Renovated: 2008
- Number of Rooms: 283
JEN Hong Kong by Shangri-La is conveniently located in a dynamic neighborhood of Western District in Hong Kong Island, with MTR HKU Station at its doorstep. The Hotel offers convenient proximity to key transport junctions - 5 minutes from Hong Kong Macau Ferry Terminal, and 10 minutes from Central and Airport Express Hong Kong Station. Managed by Shangri-La Hotels & Resorts, we offer tastefully designed guestrooms and suites, guests may enjoy panoramic views of Victoria Harbour in the harbour-view rooms or gaze at the University of Hong Kong and blissful greenery in the mountain-view rooms. The Hotel is well-equipped with a Club Lounge, Lobby Bar, Rooftop Pool, 24-hour Fitness Centre and the famed Café Malacca, serving authentic Malaysian and Singaporean hawker fare. Unlimited, free high-speed WiFi, mobile charging stations are some features adding to Jen’s unique stay experience.