Sheraton Hong Kong Tung Chung Hotel

我們住了一晚還可以！

服務很好， 衞生不錯 值得推薦

房間非常乾淨，寬敞，服務也很好！室外游泳池環境很棒！

距離迪士尼和機場非常近，出行方便。

房間沒有水，酒店班車時間很長，從機場出行的角度不如旁邊的萬豪方便

It was a terrible stay for me. Their front desk staff was not able to communicate and address guest needs properly. On the fourth night of my stay, I returned to my room to find no water in the mini bar. I went to the front desk to ask for two bottles of water. They said there was water in my room. I explained that there was no water in my mini bar, which was why I came to the front desk. However, the front desk staff insisted that there was water in my room. So I went back to my room to check the mini bar, but there was still no water. I took a photo and returned to the front desk to show them that there was no water. However, the front desk staff continued to ignore my request. They kept repeating that there was no free water in my room. I also explained that I was not asking for free water, but wanted to know if there was water available. After discussing it with them, they said they had sent water to my room. So I returned to my room again, but unfortunately, there was still no drinking water in the room. I went back to the front desk to tell them that there was still no water in the room. They repeated that there was no free water. I was really tired and thirsty at the time. I told them that I didn't care whether the water was free or paid for, I just wanted to buy water. Is there any water available in the hotel? They still said that water is not free. Finally, I gave up trying to communicate with the front desk and left the hotel to buy water. This left a completely negative impression: an uncommunicative front desk and a hotel without bottled water. After a busy day at work, I returned to my room exhausted and without water. It was truly unexpected that a five star hotel with so many business travelers would have such unpleasant service.