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We arrived very early and were greeted by a lovely receptionist, she was able to give us immediate access to our room. A lovely modern room, with two double beds and all amenities. Although, we went out for dinner, we did have breakfast. The food was good with lots of options and we had lovely service from a Hungarian waitress, sadly I didn’t get her name. We had a late checkout, just in time to get our train home. The hotel is convenient for all downtown shopping and other amenities, a very short walk from The Mailbox, lots of restaurants and shops, also the Bullring and Grand Central station. I’d highly recommend this hotel.

Hyatt Rengency Hotel Birmingham is a very nice and cozy hotel with great facilities. It offers halal food, and prayer mats are available upon request, which I really appreciated. The leisure facilities are lovely, with a heated swimming pool, steam room, sauna, jacuzzi, and spa. However, my stay was let down by the fact that the room did not have a smart TV as mentioned on the website, which caused a lot of wasted time considering that I planned to stay in most of the times. The hotel eventually upgraded us (to a similar room just a few floors higher) after several contact made to reception and a long wait, but I’m grateful to Kenza for her assistance. On checkout, Nandini was very kind and offered support for my next visit as a gesture for the inconvenience. There's also an issue with parking, which operates on a first come first serve basis. So if you park your car on day 1 and say you're staying for 3 days, you have to pay for the parking for 3 days ahead which is £27 for 24hr. During these days if you happen to take your car out and come back with no free parking space, you lose your money. Your slot is not reserved. It would be better if they charge us for parking when we are leaving the car park rather than making us pay in advance. Overall, a comfortable hotel with excellent amenities, but clearer information on room facilities would have made the stay much smoother. I would have come better prepared.

This hotal was lovely we had to do a late check in after 9 clock as we got hear late but the staff service was fantastic very helpful and very polite would definitely stay hear again breakfast was a buffet breakfast help your self the only thing they didt have was fried eggs but they had scrambled egg thy had tea coffee hot chocolate machine and also help your self to apple juice orange juice lots of staff around clear area were people had been ready for other people to sit as have breakfast area was nice clear room was clear and tidy nice shower and toilet room beds comfortable had a family room with a double bed and a sofa bed .

إقامة مذهلة كما هي دائماً العاملين هنا يذهبون إلى ما هو أبعد من ذلك بالنسبة لك أنت تحتاج إلى غرفة أكبر قليلاً بسبب شريكي على رقائق اليد و حتى أنهم وضعونا في غرفة كنا في السابق! مثل هذه المرافق نظيفة للغاية أنا وشريكي شعرت حقا بالراحة والأمان وسعادة هنا ستبقى مرة أخرى! ملاءات السرير، دش الاستحمام المحب للاستحمام، المرحاض على الجدران يشبه رائحة لطيفة جدا، سوف نعود يوم الخميس للبقاء! :)