يقع مكان إقامة "Lotte Arai Resort" ضمن 49 كم من رييو سكي بارك و49 كم من معبد زنكوجي، ويوفر غرفاً في ميوكو. يوفر مكان الإقامة نقطة بيع تذاكر التزلج ووصولاً مباشراً لمنطقة التزلج، بالإضافة إلى بار وسبا ومركز عافية. يوفر مكان الإقامة مركزاً للياقة البدنية، وساونا، ومطعماً، وواي فاي مجاني في جميع أنحاء مكان الإقامة.
يوفر مكان إقامة "Lotte Arai Resort" للضيوف غرفاً مكيفة تحتوي على خزانة ملابس وغلاية وثلاجة وصندوق ودائع آمن، بالإضافة إلى تلفزيون بشاشة مسطحة وحمّام خاص مع بيديت. تحتوي كل غرفة في "Lotte Arai Resort" على بياضات أسرّة ومناشف.
يتوفر إفطار يقدم للضيوف خيارات طعام من بوفيه في مكان إقامة "Lotte Arai Resort".
في مكان إقامة "Lotte Arai Resort"، يمكن للضيوف استخدام حمام الينابيع الساخنة. تشتهر المنطقة بالتزلج ورياضة ركوب الدراجات الهوائية، بالإضافة إلى ذلك، تتوفر إمكانية استئجار معدات تزلج واستئجار دراجة هوائية في هذا المنتجع.
يتحدث الموظفون في مكتب الاستقبال اللغة الإنجليزية واليابانية والكورية، وسيكونون سعداء بتقديم معلومات مفيدة عن المنطقة للضيوف.
يبعد مكان إقامة "Lotte Arai Resort" مسافة 26 كم عن بحيرة نوجيري و45 كم عن Lake Hokuryuko. يقع مطار ماتسوموتو على بُعد 124 كم من مكان الإقامة.
"The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back."