Roya Nova Residence by NewInn

Good location, good residence

Lack of WiFi, Lack of Amenities, Unhelpful Staff As someone who frequently travels for both work and leisure, I believe it's crucial to provide honest feedback to ensure the best experience for future guests. Unfortunately, my recent stay at this property fell short of expectations on multiple fronts. First and foremost, the WiFi connectivity at the hotel was virtually nonexistent. Despite bringing the issue to the attention of the staff and requesting assistance, the lack of WIFI was a major issue. This made it incredibly challenging to stay connected for work purposes and disrupted my ability to enjoy leisure activities and staying in touch with loved ones. Additionally, I was surprised to find that the hotel did not provide basic amenities such as clothes washing powder, dishwashing pods, and properly stocked soap dispensers. It's disappointing to encounter such lapses in service, especially considering that these amenities are typically standard in most accommodations. To exacerbate matters, when I contacted the staff to address these issues, instead of offering a solution, they insisted that I fill out a lengthy form and scan all passport details. However, given the lack of WiFi, it was nearly impossible for me to complete this task. It's incredibly frustrating to encounter such unhelpful and inflexible policies, especially when dealing with already challenging circumstances. The overall lack of attention to detail and failure to provide essential amenities significantly detracted from the quality of my stay. As a