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"Quest is a nice and clean service apt with good location however, I encountered an extremely unpleasant experience on the last day when I checked out. I had booked via Trip and had fully prepaid for the stay but hotel staff, Pablo, informed me curtly that the stay has not been paid. He threatened that the cost will be deducted against my security deposit if the hotel does not receive the payment. This is an issue between Trip and the hotel but I am being harassed for the supposed non-payment. Pablo was extremely rude and condescending and marred the whole service experience."

"I was very satisfied with the location's convenience. It's very close to the station and city center, also the Rottnest Island ferry is only about a ten-minute walk away. The front desk staff were also very friendly. On my first day, they probably saw I arrived early and was tired, so they arranged a room for me early. However, perhaps because the hotel itself is a bit old, there were some stains in the room, and the curtains weren't fully closed. I need to confirm the room's condition with the hotel to avoid being held responsible. But the bathroom was very clean, and I liked the shampoo and body wash very much. The room was also cleaned very well every day! The only thing that bothered me was the environment near the hotel. On my first day, I saw homeless people, which made me a little uneasy. Maybe can improve the appearance of the hotel to make guests feel more at ease."