Green Grass Hotel & Restaurant

The service is terrible Complained hot water not working took 5 days to repair. Full of cocaroches.Intercom dont work complained not repair jet. Receptioist Harri when i complain he turn around and laugh he dont even log the complain. In my opinion they ruined my holiday

Our stay at this hotel was extremely disappointing. Right from the moment we entered the room, we were hit with a strong, unpleasant smell. The bathrooms were not clean, and there were mosquitoes everywhere, making it hard to relax. There was no lift available, which was highly inconvenient, especially since our group of three families was assigned rooms on different floors. This made coordination very difficult. The worst part, however, was the customer service. The reception staff were extremely rude and unhelpful — probably the worst we’ve encountered in any hotel. Their attitude was unpleasant and unprofessional, which completely ruined the experience for us. I would not recommend this hotel to anyone looking for a comfortable or welcoming stay.

Dear friends, janauary 7th to 11th i stayed in the hotel.i am from U.S.A and i born in jaffna.their rooms are dirty and filthy.the bathroom is urine smell.too much dust in the room.also night time a lot of people come to the bar and making too much noice.friday 10th i had vegetetarian lunch at hotel valampuri.the food is horrible.their stair ways are dirty and never clean.customer service are horrible.when rain comes all the stairways are flood.the hotel mangement loves only money but nothing any sincere.my great advice to dont booked this hotel.also tomuch mosquitos and flying insects around the hotel.in front of the hotel there are somany stare dogs.be careful.

An absolute no. Dreadful. Left after less than two hours; the only positive aspect was that the hote allowed me to cancel without charging me. Loud, not clean, poor quality, dirty bedding. Avoid.

The rooms are filthy and haven’t been cleaned for new guests. The beds and toilets are disgusting, and the rooms are infested with bugs, including cockroaches, small lizards, and mosquitoes. There’s no hot water in the bathroom. Additionally, the staff are rude and unprofessional. Please avoid staying here at all costs and consider paying a bit more to stay at another hotel across the road.

Dear Green Grass Hotel Management, It is with sadness I am writing this about your hotel. I came to Jaffna after 40 years and the experience was not great . I stayed for two nights in Room No 107. I tried so many ways to contact the hotel but my issues are still not answered. They never responded to email i sent and also my calls are unanswered. 1: I was wrongly charged for a meal that I never had (Rs 1804.00). Sent many emails and tried to call but no so far response. 2: I had torn towels left in the room-Refer attached photo. When I took the room the towels left was in that condition (TORN). When asked for replacement, i was give two sets of fresh towels but both were in poor condition. I suggest the hotel to change all the towels. 3: Internet was not working in my room. After few complains, they gave a connection to my room via a router (WIFI in the room was not working) 4: There was no power point near the table for the kettle-this is a minor issue.