Green Grass Hotel & Restaurant

I stayed at green grass jaffna recently and had a very disappointing experience. The AC in my room was leaking a huge amount of water directly onto the bag rack—right where my laptop was kept. Thankfully, it still works, but it could’ve been badly damaged. This kind of issue is unacceptable, especially for a hotel at this price point. No guest should have to worry about their belongings getting soaked inside their room. Also the bathrooms are not clean and the property surrounding looks like it haven’t been cleaned for a long time I hope management takes this seriously and fixes it before it affects someone else.

The service is terrible Complained hot water not working took 5 days to repair. Full of cocaroches.Intercom dont work complained not repair jet. Receptioist Harri when i complain he turn around and laugh he dont even log the complain. In my opinion they ruined my holiday

Low cost budget hotel. Musty and mosquito infested. Housekeeping is poor, particularly the bathroom. The food in the neighbouring hotel/restaurant (Valampuri) is wonderful. The Hotel does not have a lift, so it's a steep walk up, for Senior Citizens.

Dear friends, janauary 7th to 11th i stayed in the hotel.i am from U.S.A and i born in jaffna.their rooms are dirty and filthy.the bathroom is urine smell.too much dust in the room.also night time a lot of people come to the bar and making too much noice.friday 10th i had vegetetarian lunch at hotel valampuri.the food is horrible.their stair ways are dirty and never clean.customer service are horrible.when rain comes all the stairways are flood.the hotel mangement loves only money but nothing any sincere.my great advice to dont booked this hotel.also tomuch mosquitos and flying insects around the hotel.in front of the hotel there are somany stare dogs.be careful.

The rooms are filthy and haven’t been cleaned for new guests. The beds and toilets are disgusting, and the rooms are infested with bugs, including cockroaches, small lizards, and mosquitoes. There’s no hot water in the bathroom. Additionally, the staff are rude and unprofessional. Please avoid staying here at all costs and consider paying a bit more to stay at another hotel across the road.

Dear Green Grass Hotel Management, It is with sadness I am writing this about your hotel. I came to Jaffna after 40 years and the experience was not great . I stayed for two nights in Room No 107. I tried so many ways to contact the hotel but my issues are still not answered. They never responded to email i sent and also my calls are unanswered. 1: I was wrongly charged for a meal that I never had (Rs 1804.00). Sent many emails and tried to call but no so far response. 2: I had torn towels left in the room-Refer attached photo. When I took the room the towels left was in that condition (TORN). When asked for replacement, i was give two sets of fresh towels but both were in poor condition. I suggest the hotel to change all the towels. 3: Internet was not working in my room. After few complains, they gave a connection to my room via a router (WIFI in the room was not working) 4: There was no power point near the table for the kettle-this is a minor issue.