Xitang Wanda Moments Resort Hotel

酒店設施設備很新，前台服務員態度也很好，細心的介紹了西塘旅遊攻略，酒店離景區也更近步行就能到很方便。

This is a chain hotel. Very good hospitality. We’re too tired to walk to look for lunch, so ordered from ******* then the hotel help to liaise with the restaurant to send the food to hotel in bowls and plates instead of delivery packaging. In the end we have our lunch at hotel dining area in a comfy way. There’s laundry room for washing and drying. Welcome drink is provided. Beside the hotel there’re few Osmanthus trees, smell so sweet. Cons side is although the hotel is nonsmoking hotel but people still smoke at the lobby, inside the lifts and even aisle to hotel rooms, which is very bad. Our room is closed to lift hence all the time smell cigarette smokes, even with air purifier in the room also unable to remove the cigarette smoke smell. In the end we changed new room, with lesser cigarette smoke smell. Besides that, the toilet & shower room shared one glass door. If someone use the toilet (closed the toilet with glass door), the shower room will be in the opened concept, no door to close

We were charged twice even though we only stayed for one night.  Because some confusion about the dates.  We paid for full price twice for one night.  We won’t stay there again