مراجعاتThe Mora Zanzibar

رد من مكان الإقامة: Dear leciel123,Thank you for sharing your experience with us — we're so pleased to hear that you enjoyed the comfort of the accommodation, our wide range of facilities, and the exclusive access to the beach during your stay at The Mora Zanzibar.Your praise for Jua Grill truly means a lot, and we're delighted it left such a strong impression! We would have appreciated more details on your experience at Jikan, as this would help us better understand how to refine our offering. We're happy to know you also enjoyed the Chefs night at Horizon and the relaxed atmosphere at Muyuni Beach Club.We hope to have the pleasure of welcoming you back soon for more memorable moments under the Zanzibari sun.Warm regards,Laura UlrichMora Experience Manager

رد من مكان الإقامة: Dear Guest, Thank you for sharing your feedback, and we’re truly sorry to read that your visit did not meet the standard you’ve come to expect from us. We appreciate your continued support in the past.Please know that we did attempt to reach out during your stay to better understand your concerns and address them personally, as guest satisfaction is always our priority. We value the time you spent with us and thank you once again for your feedbackAsante sana and karibu tena,Best regards,Deman Ragge, Mora Digital Experience Host

رد من مكان الإقامة: Dear Adixian, Thank you for choosing to stay with us and for leaving such a lovely review regarding your stay here. Asante sana and karibu tena. Best Regards, Deman Ragge, Mora Digital Exeperience Host

رد من مكان الإقامة: Dear Ada, Thank you for sharing your detailed feedback about your stay. We value your honest input and appreciate you highlighting both the positive aspects and areas you feel could be improved.Our team was pleased to assist you during your stay and ensure that your concerns were addressed promptly. We aim to provide clarity and support for all guests, and our team remains available to resolve matters whenever needed. Regarding our services, we strive to make dining reservations and activity arrangements as seamless as possible, and the dedicated efforts of our Mora Experience Team are always there to help with personalized assistance.The unique beachfront location is indeed one of the highlights of the property, offering breathtaking views and an array of water activities. We’re glad you enjoyed the culinary offerings across our restaurants and the convenience of our all-inclusive setup.To clarify, we are not undergoing renovations, and the resort continues to maintain its tranquil environment while welcoming all guests. Your feedback inspires us to continue refining our services to meet guest expectations. Best regards,Deman Ragge, Mora Digital Experience Host

رد من مكان الإقامة: Dear Ogochukwu, Thank you for the kind review. Best Regards, Deman Ragge, Mora Digital Experience Host

رد من مكان الإقامة: Dear Traveller, Thank you for sharing your experience with us. It’s great to read that the convenience of our all-inclusive meals, diverse facilities, and daily activities on The Mora app contributed to your stay.The Maasai Bazaar is indeed a wonderful spot for unique souvenirs, and the Maasai show brings such a lively and cultural touch to the evenings. We’re glad you enjoyed engaging with both, especially dancing during the performance.We hope to see you again for another memorable visit filled with new experiences and discoveries.Asante sana and karibu tena. Best regards,Deman Ragge, Digital Guest Experience Host

رد من مكان الإقامة: Dear Traveller, Thank you for your review. We're glad you found dolphin spotting convenient and enjoyed the beautiful scenery. It’s wonderful to read that our facilities and service stood out for you during your stay in Zanzibar. We hope to welcome you back for more memorable moments.Best Regards, Deman Ragge, Digital Guest Experience Host

رد من مكان الإقامة: Dear Traveller, Thank you for your feedback. We’re delighted to read that after the journey from the airport, you felt the serene, tranquil atmosphere of the hotel. It’s wonderful that you enjoyed the large variety of restaurants offering diverse cuisines—sounds like you had quite the culinary adventure with us. We’re glad your stay was relaxing and fulfilling, and we hope to welcome you back soon for more of that island escape.Best Regards, Deman Ragge, Digital Guest Experience Host

رد من مكان الإقامة: Dear Traveller, Thank you for sharing your thoughts. We’re pleased to read you appreciated the size of the hotel, cleanliness, and the ease of access to the beach and water activities. It’s great that you enjoyed the natural beauty and the opportunities to explore the ocean.Regarding your dining experience, we understand your frustration and we take such matters seriously and we are always reviewing the service to ensure our staff is consistently professional and attentive. Karibu tena. Best Regards, Deman Ragge, Digital Guest Experience Host

رد من مكان الإقامة: Dear Guest, Thank you for choosing to spend your holiday with us and for leaving a positive review. We are glad you found our services great. Asante sana. Best Regards, Deman Ragge, Digital Guest Experience Host

رد من مكان الإقامة: Dear GuestThank you for sharing your detailed feedback with us. We're pleased to read that you enjoyed our diverse buffet offerings and the large garden as well as our rooms. It's great to know that our grilled food and the ever-changing buffet options were highlights of your stay.Our location is specifically chosen to help guests unwind and relax, providing a serene and picturesque environment. The views of Mnemba Island from our resort are indeed a unique feature that many guests appreciate.We understand your concerns about the room door, terrace conditions, and the presence of bees and flies during breakfast. Your comments regarding the booking system for restaurants and the availability of pool towels are also noted. We strive to provide the best possible experience, and your feedback has been shared with our relevant departments.Regarding the terrace and its local wildlife, we aim to maintain the natural environment while ensuring guest comfort. Our pest control measures are in place. The unique natural setting of our beach, with its fine sand and local marine life, is part of the authentic Zanzibar experience. Zanzibar’s beaches are all public, and therefore its important for the local Zanzibari people to be able to fish and make a living. We apologize for any inconvenience you faced and want to assure you that we take all feedback seriously and will address these concerns with the relevant departments.Thank you again for your feedback. Best Regards, Deman Ragge, Digital Guest Experience Host

رد من مكان الإقامة: Dear Guest, Thank you for the kind words about your stay at The Mora Zanzibar. The team and I are elated that you had a lovely time. Its great to know that you enjoyed our restaurant Jikan and that it was indeed a highlight during your stay. We hope to have the opportunity to welcome you again. Best Regards,Deman Ragge, Digital Guest Experience Host