Timberjacks Kassel Motel

Die Zimmer sind top, selten ein besseres Cabin Feeling vorgefunden. Das Essen zwar nicht unbedingt gesund, aber sehr lecker. Mitarbeiter auch sehr freundlich… Warum also keine 5 Sterne, sondern nur einen? Absolut unterirdischer Kunden Support. Leider wurde trotz Mitteilung die Geschäftsadresse auf der Rechnung vergessen und ich kämpfe vergeblich um eine Korrektur, auch nach 5 (!) telefonischen und schriftlichen Kontaktaufnahmen keine Hilfe und Rückmeldung. Das ist so natürlich ein ganz fader Beigeschmack und ich kann daher für Business Traveler das Hotel nicht wirklich weiterempfehlen, Schade.

I'm going to start by saying the overall review score for this motel seems really low. Our stay was adequate. Check-in was easy. The room was clean. The bed was comfortable as were the pillows. If we hadn't been in the middle of a heatwave advisory, we would likely have enjoyed our stay more, but the air conditioning wasn't sufficiently cooling the room. They either have the temperature capped to not be allowed lower than a certain amount or the A/C unit just isn't suitable for the size of room. We carry a clip-on fan, but the room decor didn't offer a place to clip it to. Wifi was okay in most places in the room but dropped in a few spots. I'd seen they offer a complimentary mini-bar, so I wrote in my room request/comments that we don't drink alcohol and like still water. All that was left in the mini-bar was sparkling water and alcohol, but the mini-bar advertisement mentioned soda and tea. They probably just didn't read my request, but I felt like we were being pranked. If not a really hot day/night, we would have enjoyed the stay more.