Craglands Guest House

A very nice start. Perfect for our trip to Keswick

I have written just over 100 reviews on this site, and in that time have very very rarely logged a 1* , however this experience was awful. Please read if you are considering booking here. I booked to stay through a popular website (not this one). Then noticed the payment appearing twice on my bank account. Rang and politely asked about this. What followed was scarcely believable. "You're talking b****s" was said to me within the first 30 seconds. He continued to rant and swear at me, I continued to talk in a normal conversational tone throughout. "You've got two options" he continued after a bit "do nothing or cancel" I asked him why he was speaking to me like this (this prompted a suggestion from him that I should search f**ng Google to sort out my query) In response to his option of cancelling I said that a couple of minutes earlier I had absolutely no intention of cancelling, but would now like to given how he was speaking. "Can I do that?" I asked. "Do whatever the f* you like" was the reply and he hung up. Following that call it turned out we couldn't cancel without the guesthouse approving it, which of course they didn't (they didn't even respond to my communication after that). We lost a significant amount of money by then choosing not to stay, but it was an easy decision to make. There was no way we were going there after that. I really would recommend not staying here. But if you are considering it then at very least do your research. I don't write a bad review lightly, but this experience was notably awful and completely unprofessional.

Very friendly owner, knowledgeable about local area. Very nice breakfast. Room ensuite, clean and comfotable. Good views over Keswick from room window. Easy parking.