Ravenstone Manor

Good services and nice room. Food is also nice and the environment was just beautiful. Can see liitle bit of lake from the windows of our room. Highly recommended.

Good views, good location... great living room... good bar... would go agai. good carpark

This hotel is in a fantastic location facing beautiful scenery. Our double room was lovely with a great view and modern bathroom. The staff were wonderful and went over and above. Especially the breakfast staff and great barman. Good walks for dogs in the woods next to the hotel.

We stayed at Ravenstone manor/Trusmador cottage (June). We’ve stayed here many times over the years. It used to have lovely staff, they were lovely and friendly, always asking if everything was okay. The cleanliness used to be outstanding. When we arrived this time, there was food crumbs all over the sofa, the place wasn’t as clean as we have seen it. The first morning, a staff member had forgotten to give a guest his toast so he complained and, as she walked away from him, she called him a prick to other staff members who all laughed. On the second morning we overheard the staff bickering about a table for 6 at lunchtime, we overheard them saying “I’m not doing that, leave that for the afternoon staff, they will just have to suck it up”. When we requested extra toast and coffee, the staff member had a scowl on her face. The breakfast has also been reduced over the years. I asked for house keeping the first day, that resulted in giving us a single toilet roll, the bed wasn’t made and no clean sheets were provided. Charlie (the owner) was behind the bar chatting to a guest at the back of the room. I arrived at the bar waiting to be served, he looked at me and carried on his conversation for a good few minutes. There was a bell for service on the bar and I was very tempted to press it. I think the staff and the owner are very rude. We will not be returning. It was a better place to stay with the staff they had 6/7 yrs ago, they were so friendly and polite. They really took care of their customers and made sure they enjoyed their stay, frequently enquiring if everything was ok. We didn’t even get asked anything this time. This experience has upset me greatly as this was a special occasion when we stayed here. They’re now just happy to take your money.

First things first, the staff , absolutely spot on as always , we've stayed here many times and they really are a credit to the place , never met the kitchen team but a thank you to them too for turning out quality dishes time after time, this was a double birthday break for us so we booked the master bedroom as a special treat, here's what I thought, the clear and obvious feature of this room is the stunning view from the huge bay window , it's a good sized room with a super king bed and seating in the bay window , the bathroom has a shower and bath combo, we were there June 20th and the back end of a heatwave , the room was hot , obviously with windows like that it's going to be , so the windows were open , the downside to this is the road noise , certain times of the day it gets busy so noise is inevitable, the other little niggle I had was the location of room 4s bathroom loo , I could hear it 3 or 4 times a night flushing more or less close to the headboard , do I think it was worth the extra cost for that room, in all honesty probably not, imho for the premium price paid I think guests staying 3 or more nights could be provided with bathrobes and possibly an afternoon tea or something along those lines to enhance their stay [ just my opinion ] , however we will be going back hopefully in July and October in one of the other rooms , we love the place like many other repeat guests , and look forward to our stays. If you are looking for a quality hotel backed up with first class staff then book with confidence, not forgetting it's pet friendly.

On a positive the bed was comfy and the staff were friendly. I booked a solo night, single room...didnt expect it to be third floor basically an attic room... There was a pile of hair on the bathroom floor... The walls were so thin I could here next doors snoring for most of the night . I was at the back of the hotel, so no view, other than the scaffolding and at 9 am the next morning, contractors on said scaffolding...! No pre warning. Hard enough as a single female to be confident travelling...but truly felt like the poor relation. Parking was difficult....ie no space at all and obviously road not suitable so had to sit in my car and wait. For me sadly not the 4 star rating ...I am a regular visitor to the Lakes and sadly for me a far from great experience.