Gateway Mountain Lodge by Keystone Resort

Enjoyed my stay at Gateway. Although the exterior and hallways give an institutionalized vibe, my studio room was absolutely wonderful. It was very functional and relaxing place to stay after a hardday skiing. I would stay there again. I did have some issues with an extension cord that was used to plug up appliances in the kitchen area. Also found the kitchen area, especially at night was dark and needed more light. Overall, a great place to stay! A great place to stay with easy walking access to both the river gondola and Peru lift.

Great stay Great facility, walking distance from River Run. NO ski locker key. Several electrical outlets were not working and the outlets are very old, charging cubes wouldn’t stay in. Noisy family above us, rooms are not very sound proof.

Loved the area, one of the check in employees called me and told me we had a full kitchen when that was not the case. Mild miscommunication, easily fixable.

We stay at Gateway in Keystone somewhat regularly during ski season and sometimes in the summer. Having a huge view of the slopes from the comfort of the couch or family room never disappoints. Parking garage and easy walk to the gondola and River Run is super convenient. The condo facilities have always been very nice and updated. Will stay again!!!

Avoid this hotel!! We could not access the property upon arrival!! There was no front desk onsite, and the phone numbers provided to get a key did not work. They provided an offsite address which we drove to after showing up to the property and seeing there was no front desk. Once we arrived to the secondary address provided to get a key, nobody was working and we couldn’t get ahold of anyone to get a key. We had to book a hotel last minute so we didn’t have to sleep in the car. Should out to Andy from the Hyatt for being so helpful!! ******* and the resort will not refund us. Apparently YOU have to call the hotel 48 hours ahead of time to make arrangements to get a key, and check in is only from 4-7. What a terrible business model!!!

The pullout sofa was the worst ever in unit 5004. My son had wires poking at him all night. Not much sleep. Heat was great. Coffee maker didn’t work in the morning. Maintenance was the only one open to answer the phone and they sent out a worker with a new coffee maker, thankfully!! Great location. There is NO game room which was advertised on *******, which was a big disappointment for my son and I. The hot tub was so crowded we never were able to use it for our one night stay. Won’t come back, unfortunately.