Onomo Hotel Kigali

Nice hotel and views. Overpriced for a 3 stars hotel

This place odds so nice! I came just for dinner and an art showing. I took a moto and walked up the drive. They have an amazing infinity pool and the restaurant was chill and enjoyable. As you can see from the pictures the view is just amazing. Highly recommended.

I’ve traveled extensively, but my stay at Onomo Hotel Kigali was by far the worst hotel experience I’ve ever encountered. The service was terrible, they serve international cuisine, but it is the worst food I've had. The tablecloths in the dining area were dirty, making meals even more unappetizing. After enduring four unpleasant nights, I had to cut my trip short and leave three days earlier than planned. When I inquired about a refund for the unused nights, the staff initially informed me that they typically charge for one night in case of cancellations. However, they had me fill out a form at the reception and assured me I would be reimbursed for three nights within three weeks. It’s now been over two months, and not only have I received no refund, but they’ve also completely ignored my follow-up emails. What’s even more outrageous is that their booking policy claims they don’t charge anything until 12 PM on the day of arrival—yet here I am, still fighting to get my money back for nights I didn’t even stay. This is basically stealing my money. This level of unprofessionalism and dishonesty is unacceptable. I would strongly advise against staying at Onomo Hotel Kigali. Save yourself the trouble and book somewhere else!

I was told there are no rooms mini bars. These are now essential especially if the guest is on medication which requires refrigeration

My first visit to Kigali and I was very impressed. The Hotel was just the way I expected it to be, very clean and in a good location. The check in was seamless and fast, the staff were so nice and friendly, Ruth, Denyse and the rest were always at hand to assist or serve. The city view from the Hotel was so captivating. A very good and delicious breakfast It's a good place to stay

We had a good experience at the hotel. Staff were friendly and helpful and the food - both a selected dinner and the breakfast buffet - met our expectations. It was a short stay, but the quality of the hotel helped with our transition from Kenya to Rwanda.