Gorillas Golf Hotel

Very nice hotel. Nice staff

Had a few issues that could easily be addressed, but, the room carpets need to be changed, steam cleaned more often… Otherwise, clean and pleasant staff. Only did 1 night stays. There was a power ***** in the room which was convenient to charge multiple devices. Breakfast was great. Bar hours very accommodating. If I had to overnight I probably would stay here again.

Nice location, beautiful property with comfortable accommodations. Breakfast buffet was poor, often lacking basic table place settings (napkins, spoons, forks), standard items like coffee, fruit or beverages. Hot food selection (beans) left cold. Cereal with no bowls or milk, croissants no butter, etc… I was there for 4 days and it felt like everyday I had to ask for multiple items that should have been there. Staff was quite glad to provide. Bedroom didn’t have a Do not disturb sign for the door. Rather, they had a “please make my room” sign. Housekeeping came knocking even when I didn’t have the sign out. I couldn’t figure out how to get them not to come. Shower has no curtain or glass divider so water everywhere after my shower. No washcloths provided. Wait and security staff were nice though many couldn’t speak English nor French. Miriam at the front desk was very nice and hospitable.

Good services. Nice staff.

The 4 star hotel is simply brilliant!. Located in the cool leafy and serene Nyarutarama suburbs. The well appointed spacious rooms, wide menu selection, clean and well maintained swimming pool besides reliable internet connection worked for me. The staff were attentive and willing to go extra mile. Will definitely go back!

Do not stay here, total false advertisement. We went to Kigali for a conference and booked this hotel for the week, but This place is defined not a 4 star hotel. The rooms are old, disgusting and very old carpets and curtains, very poor lighting, not flat screen tv’s and barely working to non existent wifi. All of these advertised in their website. My bathroom had no shower curtain, so everytime I showered, the whole thing was flooded, and these are no tube with jets. Finally, my colleague order room service and got food poisoning. The general hotel staff was very nice, but the front desk very unhelpful and kind of like non caring. We ran out as soon as we could find available lodging somewhere else. It was a nightmare, and Im still fighting to get a refund.